Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I am unfortunately unhappy with your…
I am unfortunately unhappy with your customer services. I first was given a month free from the breeder I purchased cat from… called to activate, pushed me into purchasing a plan… the next day when I looked into other policies, I decided this wasn’t worth it to me, tried cancelling. When I checked my credit card, I was charged the monthly fee along with enrollment fee - THAT NO ONE told me about. I called yesterday to speak to someone who said she would help and reverse fees and email me back! And I have gotten ZERO response! Not happy
Insurer: Trupanion
By: Valerie
Easy to deal with claims
Easy to deal with claims. Friendly user application and site
Insurer: MetLife
By: customer
Smooth & Efficient Service
I've been using SPOT for about 4 years now. It's very easy to submit a claim with documentation and claims are always processed efficiently and fairly. Payments go straight to my bank account. I love how smooth the whole process is and would recommend SPOT to anyone.
Insurer: Spot
By: William Mcneill
Everything is easy
Everything is easy. From signing up to filing claims. Quick responses to all as well.
Insurer: Spot
By: Travis
Happy Family
We have had Fetch Pet Insurance for many years. We have been very happy with the easy claims and the professional service. Our pets past and present thank you. Hendrix, Tyler, Joplin, Seger and Jagger
Insurer: Fetch
By: LINDA SEKULA
Great company, excellent customer service
Great company, excellent customer service
Insurer: Trupanion Canada
By: customer
excellent company
The claim submission process was very easy and efficient. The explanations were crystal clear.Their reponse was very quick and the reimbursement quite fair.
Insurer: Pets Best
By: William
Easy of use
Easy of use with the app and time to resolve claims
Insurer: MetLife
By: customer
Not helpful with Rescue Adoptees
I was recommended to Pets Best and have had nothing but issues, primarily because he was a rescue foster to adoption. They want 12 month worth of records that just do not exist, provided adoption papers, vet sent records and they just deny stating they need the records, just away to not pay and collect your payments. WOULD NOT RECOMMEND TO ANYINE WITH A RESCUE DOG.
Insurer: Pets Best
By: Carolyn