Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Being responsive to questions and…
Being responsive to questions and making the claims process easy.
Insurer: Trupanion
By: Kathy
Overall good communication and made me…
Overall good communication and made me feel at ease because getting pet insurance could be very stressful if you don’t know much about it thank you very much
Insurer: Nationwide
By: Steve Kucsma
Healthy Paws has been extremely great
Healthy Paws has been extremely great, will all my French Bulldogs health issues. I have a 7 year old frenchie that has had breathing issues and a 9 year old frenchie that has a mast cell tumor. They have never questioned any of our invoices we have submitted. I would highly recommend them.
Insurer: Healthy Paws
By: Ronelle Wilson
app is easy to use and claims are processed fast
app is easy to use and claims are processed fast
Insurer: Spot
By: Jeff Benfer
It was really easy to get and the agent…
It was really easy to get and the agent that helped me was really polite
Insurer: Nationwide
By: Tamara Khair
Ease of sending vet bill
Ease of sending vet bill. Quick response of payment.
Insurer: Spot
By: Jeanene Crain
My stress level was s high
My stress level was very high because of my dogs health problems. Because the insurance claim was easy to submit and a decision was quickly made, I had no worries about the insurance claim. I was able to concentrate all my attention on taking care of my dog.
Insurer: Pets Best
By: Bruce Hamilton
The questions I had was for another level of insurance
The questions I had, Franklin helped me with and I was able to get the amount of insurance for my dog. He was pleasant, kind, friendly and I enjoyed speaking to him. HE Wasn't a Robot!
Insurer: Nationwide
By: Diane Montigney
The app is very straightforward
The app is very straightforward. I appreciate that they are very helpful when you need to call as well
Insurer: MetLife
By: Denishia