Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Smooth process with kind service
Before submitting a claim I had so many questions . I called and spoke with a representative who answered all my questions and even took as much time as I needed to help me make sure that all the information on my account was correct . My claim process was smooth and easy . I submitted through the app . The app had all the information I needed to submit the correct paper work. Processing time of my claim was fast. I was overall impressed at the representative on the phone who was so kind and genuinely very helpful .
Insurer: MetLife
By: Kenia F.
Very easy to use your app
Very easy to use your app. Quick response and payment to us, thank you!
Insurer: MetLife
By: customer DM
We have been insuring Bandit with…
We have been insuring Bandit with Trupanion since we first got him and I think this is only the second time we have had a claim. Is there something we are doing wrong? I did inquire of Mayfair, our Vetinarian as to the possibility of a claim for his labs and I guess they prepared that for you. I'm just wondering if we should have been doing that all along. Do I need to provide paperwork to you every time we see our vet for shots or ear problems--that sort of thing? Thank you very much!
Insurer: Trupanion
By: Carolyn
Great coverage
Great coverage; quick payment of claims And very helpful customer service Pumpkin may not be the cheapest But Pet insurance you definitely get what you pay for
Insurer: Pumpkin
By: Stuart Hanlon
I have filed two claims so far
I have filed two claims so far. It was fast to get the money back. Filing a claim is quick and easy! Pumpkin reimbursement is amazing.
Insurer: Pumpkin
By: Kimberly
I’ve had very good experience with my…
I’ve had very good experience with my Met pet life insurance. Everyone I speak to is polite and helpful.
Insurer: MetLife
By: customer
I’m so impressed by the quick response…
I’m so impressed by the quick response from my last 2 claims!! This is why pet insurance is a good idea. Thank you, MetLife!
Insurer: MetLife
By: customer
Was a good conversation on phone.i had…
Was a good conversation on phone.i had some questions and got the answers
Insurer: MetLife
By: Joseph
I submitted a claim in early May and it…
I submitted a claim in early May and it took till late June to get a response. I also emailed on the app and never got a response.
Insurer: MetLife
By: customer