Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Very information able and fast
Very fast and information able and friendly
Insurer: MetLife
By: Kimberly Brown
SPOT ins IS A SCAM
THIS IS THE WORST EXPERIENCE I HAVE HAD IN A VERY LONG TIME. THEY DO NOT PAY CLAIMS - THEY ARE A SCAM
Insurer: Spot
By: Debra
Happy Customer
I am so happy with the service I've been provided over the last almost 10 years with my dogs & Pets Best. We haven't had any issues and the claims are processed very quickly. I recommend pet insurance and this company to any and everyone. My eldest dog has had a knee replacement, gets arthritis injections, and gets chronic ear infections so safe to say we have a lot of claims & it's an easy process.
Not yet received her Policy#
3 days after signing up my dog with Prudent Pet insurance, I still haven’t received her Policy Number. Without the Policy#, I couldn’t register an online account with Prudent Pet, and couldn’t submit her medical records, while I still got their email asking for her medical records???
Insurer: Prudent Pet
By: Lisa
Very disappointed – poor communication and zero efficiency
I am very disappointed with the service provided by Embrace. Trying to get simple questions answered has been an exhausting experience: No Phone Support: The phone line never connects, making it impossible to reach anyone. Ineffective Live Chat: I’ve had to rely on live chat, but the agents (such as Lindsey) seem undertrained and unfriendly. It is very difficult to communicate with them, as they often struggle to understand basic questions. Unresponsive Email/Claims Team: Their automated emails are confusing and unhelpful. Additionally, I have emailed the claims team and have received no response for three days now. Neither their phone, live chat, nor email support is efficient. I am honestly wondering how this company has such good reviews, as my experience has been the complete opposite. If this continues, I will have no choice but to switch to a different insurance company.
Insurer: Embrace
By: Christine A
Great experience
Great experience! It was easy process to submit claims and coverage is really comprehensive.
Insurer: Pumpkin
By: Milena
Excellent vet care
The staff were ready when I arrived and took my dog immediately back and began care. They did so much, so fast, that my dog had a great outcome. I was allowed to come back and visit with him once they had started stabilizing him, despite that fact there was a lot going on-this helped me leave him overnight knowing he was in good hands. His regular vet even called to follow up a few days later. I feel like they put human healthcare to shame-so much compassion and caring. So thankful for them!
Insurer: Healthy Paws
By: MC
I am so glad that I had pet insurance…
I am so glad that I had pet insurance for my dog. It was easy to fill out a claim, and I was paid within a week.
Insurer: Spot
By: Don Heaton
Lisa did such a great job!
Lisa did such a great job! Her customer service was excellent as she helped me choose options for my pet as they move into their senior years. Nationwide is fortunate to have Lisa as part of their customer service team. Thank you Lisa!
Insurer: Nationwide
By: Elisabeth