Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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MetLife has high marks
MetLife is great to work with. If a claim is denied, which is not often, they will give an in depth explanation.
Insurer: MetLife
By: stephen crosetti
Terica was great very kind and…
Terica was great very kind and professional and helpful, answering all my questions.
Insurer: Nationwide
By: Frank D
Delaney was amazing in her explanation…
Delaney was amazing in her explanation and so patient!
Insurer: Prudent Pet
By: ussrdollsgmail.com
Simply the best!
Excellent communication, timely processing of claim, empathy, knowledgeable
Insurer: Spot
By: Howard Briggs
Met Life is so easy to file your claim
Met Life is so easy to file your claim, use APP on your phone and take photos of your itemized receipt from your vet. Sign-up to be paid you Refund by Direct Deposit and have reimbursement in your bank in just a few days. It is quick and easy.
Insurer: MetLife
By: Tinkerbell
Clear
Explained everything clearly and was able to make a good decision.
Insurer: Nationwide
By: Cindy
Knowledgeable and Polite personnel
The person on the phone was very knowledgeable. She was very patience with me while I was looking for the information needed and provided me with the support I needed.
Insurer: MetLife
By: Claudia Cruz
Excellent customer service from the…
Excellent customer service from the young man who helped me.
Insurer: Nationwide
By: Staci
Always easy and responsive
Always easy and responsive. Website and claims process straightforward and user friendly. EOB statements are simple and easy to understand. I appreciate both the ease of use and peace of mind.
Insurer: Fetch
By: Christina
Easy to apply claim
Easy to apply claim. Payment was fast. People are courtious
Insurer: MetLife
By: Katherine Echols