Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I can't wait for it to be approved
I can't wait for it to be approved. My pet is dying now and I need to use the card now but I can't.
Insurer: Nationwide
By: Amber Hammitt
Good help
When my pet policy renewal doubled in price, I called Embrace to cancel. Clementine heard me out, found a rate more in line with what we are paying now and voila! I renewed. 5 stars to Clementine in customer service.
Insurer: Embrace
By: Elizabeth Martin
1) We had such a hard time adjusting…
1) We had such a hard time adjusting our billing information after our bank account was hacked. What should have been a relatively easy fix resulted in an unexpected amount of money being drawn out. I’m sure that occurred because your customer service reps do not speak very good English, sorry to say. 2) One if our claims has been tied up for an excessive amount of time because more information was needed even after sending an itemized receipt. There was a note stating our vet’s office had been contacted and yet the claim sat for weeks in the same status until my husband called and insisted the vet be called for clarification while he waited on the line.
Insurer: Spot
By: Barbara Carey-Webster
I had to put a bunch of old claims…
I had to put a bunch of old claims through, and they handled them so well and quickly!
Insurer: Trupanion
By: Stephanie F
You are a new partner for me
You are a new partner for me. All interaction is quick & easy .
Insurer: Fetch
By: Patricia
SERVICE IS GOING DOWNHILL
I have been with HP for 14 years. Service has always been spectacular and claims were handled efficiently. As of late, customer service has gone downhill and is declining each day. It takes an average of 3+ weeks for them to respond to a claim. When you call customer service, all you get is, "we're not allowed to discuss anything with you we have to have someone get back to you" and a supervisor never calls. My friends have TRUEPANION for years and have never had an issue. Save yourself the aggravation and stay away.
Insurer: Healthy Paws
By: Jagg
Great staff to get you through claim…
Great staff to get you through claim process and understanding concerns
Insurer: Trupanion
By: Linda VanMarter
Kia is awesome
The agent was knowledgeable, quick, efficient and kind. He answered all of my questions.
Insurer: Nationwide
By: Asia
Trupanion was very helpful for me to…
Trupanion was very helpful for me to join with my cat they make me feel better knowing that she is in good hands
Insurer: Trupanion
By: Patricia Sweeney
So glad that I chose Trupanion as our…
So glad that I chose Trupanion as our insurance. Easy to use and the have great customer service. After filing a claim, you receive payment quickly. Thank you for your service.
Insurer: Trupanion
By: Trisha Griebel