Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Prompt claim processing
Very fast claim processing and documents are clear as to what is covered. I am very pleased.
Insurer: Pumpkin
By: Andrea L.
MetLife Pet Insurance is worth it!
It's easy to file a claim, they have timely reimbursements, helpful staff when I called, and a comparable monthly price that make MetLife pet insurance worth it!
Insurer: MetLife
By: Amanda G
great care
they have responded very well and done what they said they would
Insurer: Trupanion
By: Susan and Whitney
Good pet coverage for a reasonable price
Jon Valdez went over all the variations and prices for coverage and was able to enroll my new little rescue with the policy I wanted (with his advice) for a reasonable monthly price. The process was very easy and Jon was patient, professional, and informative.
Insurer: Nationwide
By: customer
Easy to understand and simple UI for…
Easy to understand and simple UI for enrollment.
Insurer: MetLife
By: Stefanie Wall-Keckler
Just filed my first claim and…
Just filed my first claim and everything was so smooth and fast!
Insurer: MetLife
By: Donna Lane
There was very quick respond to the…
There was very quick respond to the submitted climes. And communication with the customers is good.
Insurer: MetLife
By: Natalja Gudzinskiene
It was easy and so helpful
It was easy and so helpful. I am so very very thankful to have this support when in a time of stress over our little pal! thank you
Insurer: ASPCA
By: Laura
I got to talk to a real person…
I got to talk to a real person relatively quickly, got the answer, and was on my way back to doing what I had to take care of in no time. My call had to do with my account and not our dog or a claim.
Insurer: Embrace
By: P.B.
Was quick and easy painless
Was quick and easy painless
Insurer: MetLife
By: Gilbert Rodriguez