Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Website login
Tried logging into website to file a claim and kept getting a “server error, try again later” message for an almost 2 weeks. Mailed claim docs thru email then finally able to login into website days later and said no claims so I had been filed. Downloaded and filed docs again thru website and got message that I had already filed that claim. Finally 2 days later was emailed the claim had been processed and applied to deductible. Which is fine but trying to file for 2 weeks and made to feel like I was trying to file the same claim twice is very annoying and frustrating.
Insurer: Pets Best
By: Tricia
Ollies's 1 Year THR Exam
A year ago, our wonderful little rescue puppy had a Total Hip Replacement ("THR"). PB was there once again to cover the vast majority of the very expensive procedure. Recently we took Ollie in for a 1 year check-up of his THR. Thankfully everything checked out great. PB covered the 1 year check-up within days of my clam submission. I cannot say enough about Pets Best and how not only have they alleviated our financial concerns but also our emotional concerns about Ollie's recovery. Many thanks to PB for aways being there for our Pets and especially little Ollie!
Make the Switch!
I recently had signed our dog up for insurance with Figo and we never got reimbursed and following the policy information, even after contacting customer support for clarification. I decided to switch to Pets Best and while it cost slightly more, we have already been reimbursed, had an easier time following and managing our policy, and submitting and tracking claims. Pets Best is a wonderful group that provides peace of mind for my dog and my wallet.
"Pumpkin processed my claim in an…
"Pumpkin processed my claim in an expeditious manner while staying in touch with me throughout the whole process. That extra touch shows me that they are vested in me & my pets genuine well being!! Pumpkin's level of customer service should serve as a model for the industry! Wow ya set the bar high!"
Insurer: Pumpkin
By: Bruno Mondello
Customer service has been outstanding
Customer service has been outstanding. Emails are replied to very very quickly and everyone I interacted with has been knowledgeable and courteous. Since they do a medical review at sign-up and state what your pet's pre-existing conditions are, there will be no surprises down the line on whether or not a claim will be paid. Very positive initial impressions.
Insurer: Adoro
By: Heather M
Been a member since 2021
I've been a member since 2021 Sable was my baby and Trupanion really took care of us when we needed them. Saved tons of money and didn't ever worry about them supporting us and issuing a claim.
Insurer: Trupanion
By: Ken
Buyer beware!!! There is a very strong reason why…
There is a very strong reason why Prudent Pet Insurance doesn’t allow reviews on their website, and only shows curated positive reviews imported from external sources, or fabricated entirely. Their customer service representatives and ads will make all the empty promises designed to scam you into signing up, and their adjusters will find any reason to deny your claim. This policy I’ve been holding for over two years has been nothing but waste of money.
Insurer: Prudent Pet
By: Aniko Kiss
Customer Service Representative was…
Customer Service Representative was great!. Thoroughly explained the coverage and how to go about using it and taking advantage of all the services. Was patient and answered all my questions.
Insurer: Nationwide
By: Alejandro