Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Superior customer service!
Superior customer service!
Insurer: Nationwide
By: customer
The claims process is easy
The claims process is easy, and the reimbursement is fair. I’m so glad we had insurance for my dog’s ER visits and illness. If only MY (human) health insurance was this easy to navigate. I recommend this company!
Insurer: MetLife
By: Jessica S
This is a ridiculous sort of thing…Don't bother unless you have an American Express gold card
This is a ridiculous sort of thing where basically we are six of one half a dozen of another no worries if you have a vet visit and your pet is indeed ill you will not be reimbursed for the visit you're truly if you have let me rephrase that don't have the money on your credit card for the vet bill this whole thing is a scam and itit's not going to work I know there's lots of reviews out there they think they're the greatest thing ever but you know what they are difficult to get a hold of and they don't reimburse you and after I appeal this case and my cat died the day after the vet does it which I could have built them for the final fees I agreed to wave the final fees that were $55 but they wouldn't cover the initial visit for $49 I personally think the pet insurance is a total rip off I think vets are rip off because they know you love your pet and I think they're commercials should be off TV the air until they get investigated or what not
Insurer: Pumpkin
By: Brian C Duff
Nadine was super nice and helpful and…
Nadine was super nice and helpful and answered all my questions regarding what type of insurance would best meet my needs :)
Insurer: Fetch
By: L S-N
The customer service is good
The customer service is good, people work hard to help. One annoying thing the check payments come from a separate business, rather than metlife directly.
Insurer: MetLife
By: customer
Excellent customer service.
Excellent customer service. Knowledgeable and willing to help w policy questions. Really appreciate the extra effort and kindness of service rep. Thank you
Insurer: Nationwide
By: Cliff Nelson
Amanda was very informative and…
Amanda was very informative and helpful. We have had pet insurance for many years but just had puppies and decided to keep2.
Insurer: Fetch
By: Ron Horton
Friendly & knowlegeable
Amanda was very friendly as she answered my many questions and concerns about the Fetch insurance coverage. And I had many questions! We even laughed . . . talking about insurance!
Insurer: Fetch
By: Sharon Larsen
One my second Fetch puppy policy after a year
I have Fetch for one puppy for a year now, and have had a positive experience. I am now starting another policy for a new older puppy I should have home in a few days. I expect to have to the same relatively easy time with this policy as well. One criticism is that the wait time on the phone is a bit long!! ;-)
Insurer: Fetch
By: Kendra
Alex was a great person he helped me…
Alex was a great person he helped me out so much and he was good at explaining everything .
Insurer: Nationwide
By: Stefany