Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I like the people helping with claims
I like the people helping with claims. They are clear and always ask about the boys
Insurer: MetLife
By: Lori A Mott
Easy claim submission and easy…
Easy claim submission and easy reimbursement process.
Insurer: Spot
By: Ronald Rockefeller
Jeremy was a wonderful guide
Jeremy was a wonderful guide and walked me through everything, answered my questions, and followed up the day we brought home our puppy so we could get the policy application completed.
Insurer: Nationwide
By: JD
Yes I have had COCO my lovey Shih Tzu…
Yes I have had COCO my lovey Shih Tzu with Spot for few years, I am very happy and recommend Spot if you have any dog or cat , The the company is very well organized, and normally they pay your claim within two or three weeks.
Insurer: Spot
By: Asghar Sadrieh
The few times I've interacted with…
The few times I've interacted with customer service have been pleasant and claims are adjudicated promptly. I would highly recommend to all pet owners.
Insurer: MetLife
By: Ryan
Kevin is great and very easy to talk to!
Kevin is great and very easy to talk to!
Insurer: Nationwide
By: Brook-Lin
Great pet Insurance
We have had Spot insurance for 2 years. This year was the first time having to use it when I dog got ill a couple weeks ago and into up at the Emergency vet. We filled our claim and got reimbursed seamlessly. It brings comfort having both our dogs covered.
Insurer: Spot
By: HA
The claims process is a little clunky
The claims process is a little clunky. I needed SOAP notes. Its note always easy to add docs. I had a claim declined several times before I could identify the blocker. I had to call the call center to get it resolved
Insurer: MetLife
By: Tracy Antol
My experience with MetLife Insurance…
My experience with MetLife Insurance was excellent. When I called to speak with a representative about what my policy covered, the process was simple and easy to understand. The representative was knowledgeable, patient, and answered all of my questions clearly. I was also very impressed with how quickly my refund was processed. Overall, the customer service was efficient, professional, and made the entire experience smooth and stress-free.
Insurer: MetLife
By: customer
Not a good experience so far
Not a good experience so far. My dog had an accident playing and I immediately scheduled a vet visit after paying for his coverage for over a year I submitted all the documents including SOAP notes. Now they want SOAP notes submitted for the year prior! Other than his vaccination update a year prior at a clinic-+ he does not have any prior vet visits! This is stressful I have called multiple times and each time a representative tells me ok don't worry we have everything we need! I even had a cytology and blood work to make sure his ear trauma wasn't an infection or allergy. I was aware the day he did it and immediately scheduled his appointment for a drain etc.. When you sign up they are not going to cover your pup if there is no prior history is what I gather. I am definitely cancelling if they refuse his coverage.
Insurer: MetLife
By: DR