Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Exceptionally poor service
Exceptionally poor service. Poor customer service, the minute they heard disputing claim their whole demeanor changed. Could never get straight answers. It was always if you do this you will get paid tomorrow. Do this and you should have no issue getting the claim through. We had 3 vets backing us with letters and still denied. True emergency surgery as listed on the webpage and still denied. Vets from a state university sent a letter and highlighted off the MetLife webpage why it should be legit and still denied. Poor poor service. They were never going to pay us. Never will I EVER recommend pet insurance and for sure METLIFE . WHAT A JOKE!! Great Dane owners
Insurer: MetLife
By: Andrea
Eva and Milo thank you
Thank you Nadine for taking the time to explain everything to me. I needed to make the right and informed information for our pets and you were so diligent and kind in your explanation even if Milo was making it difficult to carry on an un-interrupted conversation.
Insurer: Fetch Canada
By: JUNE
Poor service
Poor service. They look for any reason not to pay claims. Unless you animal is a baby pet insurance is a waste of money. Save up yourself and what you we’re going to pay them put in bank. They are a waste of money
Insurer: Embrace
By: Richie Romero
Excellent company
Responses to any questions or comments are immediate. The website is fairly easy to use.
Insurer: Spot
By: Sue
Buyer Be wear
Buyer Be wear. I've had this insurance from them on my dog for a few years and they have denied all claims siting , lack of coverage and pre-existing conditions. They are a scam organization. you have been warned.
Insurer: Figo
By: Daithi
Pumpkin Insurance is easy to deal with…
Pumpkin Insurance is easy to deal with and processes claims quickly. Their rates are very fair, and it is easy to find help if you need it.
Insurer: Pumpkin
By: Liz Welch
Not worth the money
I have had this pet insurance for my pets life. My pet has a bad hip. He needed surgery so I had the surgery done. I placed the claim the claim was denied. They said it was a pre-existing condition because when I got the insurance I did not have it for 14 days and I placed a claim to have the surgery done. I waited over a year. He just had the surgery done. I replaced the Claim again. They denied my claim. I am very disappointed with this company and I would not recommend this insurance company. Also, I had talked to a customer representative over a year ago and they told me even if it was considered pre-existing, they would pay for it if I had the insurance for over so many months.
Insurer: Spot
By: Amy Lynskey
I did not sign up for the service
I did not sign up for the service. I checked the decline box and got charged anyways! However, customer service was helpful.
Insurer: Prudent Pet
By: Julia