Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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They take care of your dog
They take care of your dog! Very easy to talk to them ! No hassle! The best pet insurance you can have for your pets! FIGO PET INSURANCE its the way to go !
Insurer: Figo
By: Marisela
Always a good experience with Chewy!
They are always very helpful and truly care about your pets needs!!
Insurer: Trupanion
By: Elizabeth Jennings
Extremely helpful, kind understanding explained everything very well.
Very kind extremely extremely helpful understanding explain everything very well. Very professional.
Insurer: Sonnet
By: Jennifer Kourtis
Very Helpful Advice
Customer Service rep Clementine was so clear. She helped me think through adjusting our policy rather than cancelling it. I feel very good about the coverage, looking at future health needs. Our two cats are now protected, and we feel good about the cost. I can't say enough good things about that interaction and Embrace.
Insurer: Embrace
By: elizabeth
I bought Fetch hoping I’d never need it
I bought Fetch hoping I’d never need it. Then my one-year-old Miniature Schnauzer, Zane, developed a bladder stone that required referral to the University of Florida Veterinary Hospital for laser lithotripsy. The total specialist bill was $3,163.60, and Fetch reimbursed exactly 80% as promised—$2,530.88. Earlier diagnostic claims were also processed exactly according to my policy. The claims process was straightforward, communication was excellent, and because I had insurance, I was able to choose the treatment my veterinarians felt was best, based on his young age, instead of making the decision based on cost. I couldn’t be happier with the experience.
Insurer: Fetch
By: Carolyn Chavez
Claim process was so easy
Claim process was so easy. Whenever I need to call with any question’s, they always want to know how my little fur baby is doing. And they are always so patient and professional.
Insurer: Spot
By: Rochelle Carrillo
MetLife is quick to respond to claims…
MetLife is quick to respond to claims and I received reimbursement for Vet bill within a couple of days! Claim process is super easy and I feel the cost of my plan is well worth the peace of mind knowing my pups are covered.
Insurer: MetLife
By: suzanne ball
Sending our claims through the app is…
Sending our claims through the app is very convenient and the reimbursement always comes quickly
Insurer: MetLife
By: customer
Managed by a bot
This review is for the insurance, the vet has been awesome. I guess this is the wave of the future. They are proud of their AI service. Did I say Service? I am joking of course. I would rather "come back later when we are open". But they don't even mention that as an option. When you go online on a computer, they tell you to go on via your cell phone only. They won't help you on a computer. Everyone knows it's easier to download invoices and fill out forms via your cell phone. I can appreciate having it for an option but ONLY?. Oh and you can't put their app on your computer. I guess that makes sense since you can only interface with them via the phone anyway. Everything is designed to manage you so you do the work of filing. There is no one there to help. When you pick why you went to the vet, it has to match their preset names for why you went, and no free hand. So if you go in and your particular service was called something different or it was under a different filter - they won't accept it. They won't even evaluate it because the bot isn't "trained" to really help. and if you can't match up, you can't enter anything and they don't have anyone on line who can help. If you don't want to talk to someone, you're in the right place. I think I am going to find another insurance that's cheaper - so if I get bad service from a bot, I can at least feel better about how much it didn't cost me - for nothing.
I had a very positive experience with…
I had a very positive experience with MetLife Pet Insurance. My dog's TPLO surgery claim was initially denied, but after I submitted an appeal with the complete veterinary records and supporting documentation, the claim was carefully reviewed and approved. MetLife reimbursed $3,797.82 for the covered surgery expenses. I appreciate that the appeal process was fair and based on the medical evidence. Throughout my experience, claims were processed efficiently, reimbursements were timely, and communication was clear. No insurance company is perfect, but I value fairness, attention to detail, and a willingness to thoroughly review the facts. That gave me confidence that my pet's claim received the consideration it deserved. I would recommend MetLife Pet Insurance based on my experience.
Insurer: MetLife
By: Michelle P.