Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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I'm happy with how easy and quick the…
I'm happy with how easy and quick the application process took
Insurer: Nationwide
By: Jade
Healthy Paws is the absolute worst in…
Healthy Paws is the absolute worst in pet insurance. I have had my 12-year old dog insured through them since he was a baby. They have crazy increases in premiums each and every year, but this year is the worst. As of August, they informed me that his reimbursement rate will decrease from 80% to 70%, and his monthly premium will increase from $287 to $397, a nearly 40% increase. This company claims to love pets and their owners, but they are obviously only interested in making money. To raise a monthly premium by 40% while decreasing the coverage, especially as the dog gets older and will need the insurance more, is a disgrace. I would never recommend any pet owner use this insurance company.
Insurer: Healthy Paws
By: Steven Goecke
Spot got the payment for my dog's…
Spot got the payment for my dog's emergency two weeks after the incident. He was bitten by a copperhead and wouldn't have survived without antivenom and several other drugs. I am very happy with their service.
Insurer: Spot
By: Leslie Persons
Presently still awaiting a 6/1/26 claim -today is 6/24/26
Presently still awaiting a 6/1/26 claim (today is 6/24/26). Extremely dissatisfied with this insurance company because last year claim -we had to prove our dogs' illness that occurred despite all the medical records that were sent in. They hav no problem taking the money from your account monthly- but they really do not want to pay on an ER bill as shown by the length of time and we still have not had a response from Embrace. I have used USAA insurance for my car and our houses since the 1970's and had no issues. I also felt as others do that claims were sometimes denied or delayed due to requests for extensive medical history or technical issues with the submission process(especially since I personally sent all of my dogs' history myself from the vets' office).However my rating reflects my explanation and my disappointment in Embrace.
Insurer: Embrace
By: Nicki Bradford
The person who helped me was patient…
The person who helped me was patient and thorough. He stayed on the phone with me while I made online submissions to assist with that.
Insurer: Pumpkin
By: Patricia
Well they respond quickly most of time.
Well they respond quickly most of time. Have has a couple hick ups, but told every one does. But mostly satisfied with service
Insurer: Spot
By: Linda Nelson
Chad did a great job outlining coverage…
Chad did a great job outlining coverage and ensuring understanding of total cost between both pets we have.
Insurer: Nationwide
By: Jacob
Trupanion has been quick to respond the…
Trupanion has been quick to respond the both times my Maggie had to have surgery. Communication between the hospital and Trupanion was taken care without me worrying about payment. Customer service is prompt and courteous. We are grateful for the Trupanion team.
Insurer: Trupanion
By: Christine Meza Meza
I thought I was already signed up but…
I thought I was already signed up but the nice lady told me I was not and helped me sign up
Insurer: Nationwide
By: celeste hickey
Seamless claim submission The process of submitting a claim is…
The process of submitting a claim is seamless. The staff is always courteous and fully supportive. The claim is always evaluated and reimbursed as stated in the policy, no hidden surprises. We are very pleased with MetLife ‘s pet insurance program. We unconditionally recommend it to our friends whenever the topic comes up.
Insurer: MetLife
By: Paul B.customer