Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Although your quote was under the…
Although your quote was under the quotes I received I still think for as long as I have been driving it should have been lower. It's nice to have an actual person being able to help you set up your account you need better customer service
Insurer: Sonnet
By: Jeffery Desjardins
waste of time and money
waste of time, waste of money on the insurance that they deny ,then you try to dispute it again weeks of stress and so far 2 claims still paid at ZERO, but yet paid insurance for it! START saving your cash for emergencies and no need of any pet insurances!
Insurer: Fetch Canada
By: Floare F
I called after I had made a claim for my dog Diamond
I called after I had made a claim for my dog and Pets Best forwarded a payment to my account not even 1/3 of the amount I spent at the office visit.I took out extended coverage of pet insurance when I first signed up for reimbursement of 85% of what ur bill is .Check this out 2024 received what I was to receive.. 2025 the excuse was I didn’t take her when new coverage was infect so I didn’t receive the amount I got in 2024.2025 just submitted claim this time we only pay a certain amount wellness visit..I am furious and give them a one star.. I plan on calling back Monday to get a supervisor or corporate because I don’t know who is playing games .What the since it makes to have reimbursement insurance with not only paying increase fees every year our pet ages.???I was givihg Pets Best great review to my family to purchase their insurance .Hell no
Insurer: Pets Best
By: Sherry
Good Customer Service goes a long way!
I spoke to Samantha and she was absolutely phenomenal. She took the time to assist me in the submission of a claim. She also explained in detail my policy coverage and how claims are calculated. She was extremely patient with me, and she also made sure that I clearly understood the coverage and the overall terms of my policy. She is extremely knowledgeable of all aspects of your company and is in my opinion a valued asset not only to the customer, but to your company as well. I feel that she should be rewarded and recognized for her dedication and loyalty not only to your company, but for the excellent customer service that she provides to your customers. I am requesting that Samantha receive special recognized before her peers for the excellent service that she provides your customers. Please give Samantha my sincere thanks and gratitude for a job well done and for making me feel valued as a customer.
Insurer: Fetch
By: Ramona Scott
My claims have always been handled both…
My claims have always been handled both professionally and expeditiously. Customer Service is very helpful when needed. I highly recommend Met Life to all dog owners I know.
Insurer: MetLife
By: Debby High
Save your money, don’t sign up for this.
I regret signing up with this company. They always find reasons to not cover any part of “illness” claims, not even diagnostic testing, even when an accident was present, they will justify not paying a claim by saying no coverage for “illness”. If you select this company be prepared to pay hundreds per year for claims to be denied, poor customer service, and more time than it’s worth trying to fight to get payments for claims only for no favorable outcome and empty promises. The marketing by this company was also misleading (only pre existing conditions are covered under a certain pet age, which is not made apparent while signing up!). I do not recommend whatsoever.
Insurer: AKC
By: Brittany Freeman
Seem less and Helpful
It was seamless when submitting my claims. Also when I had to change my Zelle account they were helping me do that which made it easy.
Insurer: MetLife
By: Mike
I've been very satisfied with Metlife…
I've been very satisfied with Metlife pet insurance. The process is easy, straightforward, and quick. The customer service is attentive and responsive too.
Insurer: MetLife
By: Seth
Highly recommend!
I am very pleased with MetLife pet insurance. I just put in my first claim, and everyone was very helpful and available. They made the process go very smoothly, and I received reimbursement in one day! I highly recommend this company.
Insurer: MetLife
By: Linda
I have been a policyholder for 9 years…
I have been a policyholder for 9 years and for the most part, I have been extremely happy with customer service and timely reimbursement for my expenses. My complaint is that there is a long wait time to reach a human to answer my call and the website has had many glitches that cause frustration. They do increase the price annually which is to be expected but I feel that those of us who home cook and go above and beyond exceptional care should get a little break on these increases! I am still giving them 5 stars but truly hope they fix the above mentioned issues asap.
Insurer: Embrace
By: S. Karin