Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Excellent customer service
Excellent customer service: he was polite, patient and very knowledgeable
Insurer: Nationwide
By: Yvonne Hack
Ayano was amazing to deal with
Ayano was amazing to deal with. She was so kind, patient and helpful. I felt like I mattered to her and that's rare to find these days. ☺️
Insurer: Sonnet
By: Cynthia B
Spot is a reliable pet insurance…
Spot is a reliable pet insurance company. My pet had a serious illness and was taken to a veterinary hospital, where the bill totaled $2,000. I filed a claim online the next day. Within two weeks, I was reimbursed for the expenses, minus a $250 deductible. I recommend Spot insurance.
Insurer: Spot
By: Chris Poblete
Great friendly service
Had issues paying down payment, chat bot was helpful as was agent I ended up talking to, I was able to get the payment to go through
Insurer: Sonnet
By: Julie H
Claims Experience
Rapid processing and clear communication is standard.
Insurer: Adoro
By: Theresa
I’ve never had an issue with spot pet…
I’ve never had an issue with spot pet insurance since I’ve had them
Insurer: Spot
By: Samantha Thomason
A little confusing but overall great.
It was relatively easy to file our claim although it was a bit confusing as well. You need to provide your dog's entire medical history from acquisition to date. New terms such as SOAP are used and it all just seems a bit overwhelming. That all said once the required information was provided the claim process was completed and it was adjudicated very quickly. Again it was a bit confusing when MetLife split our request into two claims. It wasn't obvious what was going on and why. Again a learning experience. Use their app and not their web site.
Insurer: MetLife
By: Randy M.
I had back-to-back problems with my…
I had back-to-back problems with my dog, they gave me zero problems and were great
Insurer: Spot
By: Matthew Guynn
Good service
Although, I have opted to have 90% reimbursement & $250 deductible I find it a expensive. That' why it didn't get 5 stars. Otherwise, no problem getting reimbursed & customer service is good 👍🏻
Insurer: MetLife
By: customer Kare