Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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I found it easy to file a claim and the…
I found it easy to file a claim and the response letting me know the status of the claim was done in a timely manner. I am very satisfied with my SPOT coverage for my dog.
Insurer: Spot
By: Candice Piedmonte
Eileen was professional and very…
Eileen was professional and very knowledgeable. Went through my needs and we came to a policy that fit my dog and needs.
Insurer: Fetch
By: Dennis Gears
Recent claim
Recently we had to take our dog for an urgent vet visit. After submitting our claim, it only took about a week for approval and payment was direct deposited quickly. I did call in with some questions prior to filing claim, and customer service was excellent. Thank you!
Insurer: Pets Best
By: KDE
They have good and hepful in my…
They have good and helpful in my issues. Working with me to keep my insurance and protect my dog. Thank you so much
Insurer: MetLife
By: customer
Thank you MetLife for making the…
Thank you MetLife for making the process of filing a claim an easy one. Losing out furbabies have been difficult. Filing claims with you all has been smooth.
Insurer: MetLife
By: John
Super fast claim settlement
Super fast claim settlement! Great communication as to progress.
Insurer: Fetch
By: Vickie J
Love MetLife Pet
Been working with MetLife since I got my pup in 2022. They make submitting claims and receiving reimbursement so easy. They have been one of the best decisions I made since I got Cosmo.
Insurer: MetLife
By: Gerard
The sign-in process and the claim…
The sign-in process and the claim process was SO much easier before this change. Why are you making things so much more difficult for people, especially the Boomer generation that doesn’t have the technology skills it takes to figure this out!!!
Insurer: Trupanion
By: Saundra Peralta-Dobbins
Great Pet Insurance!
The process for submission of a claim is very well outlined on the website and completed easily. Processing time for review of a claim is quick and so has receiving reimbursement. Compared to another company we had previously used where it would be almost a month before a claim was even processed, we have had absolutely no issues with MetLife Pet. Very happy with this company and their customer support services!
Insurer: MetLife
By: customer
Easy peasy
It was very easy to submit my claim. Customer service is excellent!
Insurer: MetLife
By: Elizabeth Enriquez