Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Friendly, quick and very efficient service
Friendly service, quick responses and lightning fast reimbursement made my experience an amazing one.
Insurer: Pumpkin
By: Mar
Used to be good
Used to be good. Then they just weren’t. Currently cannot access ANY of my policy information, coverage, file claims So far no fix. They said a few hours. It’s been days.
Insurer: Embrace
By: Tricia Demarest
The staff is wonderful
The staff is wonderful. They are gentle with my cats and they love them. Fast and very efficient too. Place is very clean.
Insurer: MetLife
By: Theresa Butruccio
I had to call metlife with concerns…
I had to call metlife with concerns uploading documents the woman was very thorough and talked me through it. It's great for insurance and I got paid back half of the medical bills back!
Insurer: MetLife
By: customer
Disappointed in the communication from…
Disappointed in the communication from via Pet Cloud. I submitted a claim on June 12, 2026 which as of today, 6/28 it's still in review. Is this standard practice not to al lease communicate with me why it's taking so long? I continue to check the FIGO app...no resolution.
Insurer: Figo
By: Fran
I had a hard time uploading the…
I had a hard time uploading the paperwork; but i called the number and Nicole basically walked me thru it, which was nice. I was fed up and about to give up i didn’t and my rebruisement was deposited in 2 days.
Insurer: Fetch
By: Anna
I was able to get reimbursement quick…
I was able to get reimbursement quick and very easy. I took my cat to her vet appointment for her annual checkup and vaccinations that were due. I submitted the encounter form with the receipt that evening. Four days later my reimbursement was in my bank account. That was it! Quick and very easy. I am very satisfied with Pumpkin pet insurance and their customer service personnel who processed my claim. They did exactly what they claim in their company brochures. Bravo!
Insurer: Pumpkin
By: Rosa S
Kevin was an exceptional staff member
Kevin was an exceptional staff member. His patience and ability to walk us the all the steps and options, was outstanding. 5-Stars for Kevin and Nationwide. The very definition of “on your side.”
Insurer: Nationwide
By: PHILLIP VEGA
I got great support signing up both my…
I got great support signing up both my kittens 🐈⬛ your company made this process, simple and easy. Thank God, I have not had to use your service services at this time.
Insurer: Pumpkin
By: Robin Belodoff
The company is really sneaky, charges without you realizing ..
The company is really sneaky in the per insurance, it's crazy hard to see what taking place due to the web page I was using when I was approved for adopting a rescue pet. Then all of a sudden I get a notice that they charged my account, then a notice they are charging my account today as well!!! I was paying the Rescue agency the adoption fees and this Prudent Pet insurance scams in and starts immediately charging. I tried for 4 hours to reach someone to cancel and NOTHING!! Emails. Voicemails, nothing back. Nothing on the website allows me to cancel either (or it's hidden so well) the company is horrible due to this. Due to the shady method this company gets its business, I suggest no one purchase pet insurance through this agency.
Insurer: Prudent Pet
By: indigogmail.com