Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Excellent service
Excellent service, fantastic staff and quick refunda. Excellent insurance for pets.
Insurer: MetLife
By: Debra DeCapite, customer
Sandra
Sandra, the Nationwide service representative exhibited exemplary customer service by explaining all details of the insurance benefits for each category, her pleasant demeanor, and willingness/desire to ensure I fully understood each topic/question discussed. Sandra is WONDERFUL and I greatly appreciate the additional time providing assistance and educating me about pet insurance!!!
Insurer: Nationwide
By: Jennifer Mattox
Pets Best is Best
"My dog incurred 2 autoimmune disease diagnoses within days. It was scary and the bills kept coming in even in the diagnosis phase. Pets best was very responsive and when I have submitted claims, they paid back right away directly to my Care Credit account, as requested. I really am glad to have had this for my fur baby."
Insurer: Pets Best
Veterinarian: VCA Regional Institute for Veterinary Emergencies and Referrals
By: Susan
Great customer service when I called.
I had some questions about recent claims that then brought up questions about my dog Rafe’s policy. I was lucky enough to have Kelly take my call. One of the most professional encounters I’ve had with a CS rep. Kelly was knowledgeable, efficient, and best of all, kind. She’s an asset to your company and I hope if I should ever call again she answers!
Insurer: Fetch
By: Teresa
You are GREAT!
Last year, my first year with MetLife, I recall waiting quite some time before i received my payments. This year - you all have been exemplary. Payments have come in in record time without me having to contact you as to when/where it is. I am SOOO pleased with your service.
Insurer: MetLife
By: Linda Kosut Lyon
Not worth it!
Currently have an open claim and it took almost five days to get some support to start. Customer service is almost non existent. Lack of communication, little to no response when you call or leave messages for adjuster in the claims department even when you escalate your concerns! I guess you truly get what you pay for. Please spend the money and pay for a more expensive and reputable insurance company where urgency and care actually means something I regret signing up with this company !!
Insurer: Sonnet
By: Petrina
Friendly and helpful
Friendly and helpful customer service staff. Online quote portal is clear and simple.
Insurer: Sonnet
By: Tarek
I love pumpkin
I love pumpkin! They are always so quick with my claim and customer service is great! Recommend recommended to anyone!
Insurer: Pumpkin
By: Lesia Hass
Josh was very helpful and patient
Josh was very helpful and patient. Since I wasn't sure what coverage I wanted, he had no problem giving me all the options and went over them with me several times. It was a very easy and smooth transaction that didn't take very much of my time up. Thank you Josh!
Insurer: Fetch Canada
By: Michele Venables