Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
They denied all three claims they were…
They denied all three claims they were supposed to cover because of "pre-existing conditions" even though my vet wrote letters there is nothing related and not even same spots or issues. They raised without notifying us $10 more a month and ignored my emails for weeks when I asked the reason. DO NOT RECOMMEND!
Insurer: MetLife
By: K Y
Answering questions and claims quickly…
Answering questions and claims quickly and fairly.
Insurer: MetLife
By: customer
I had been with my previous insurance…
I had been with my previous insurance company for around 18 years, totally claim free and a model customer. My policy updated automatically and they would continue taking payments out of my account as usual, as they had done for many years. This year they sent me the renewal documents but neglected to take payments out of my account. I never received a phone call or anything from them, though I did receive a letter stating my insurance was cancelled while I was away on vacation - not receiving it until I arrived back home. Can you imagine the stress of that situation? It was a Saturday night and of course there were no insurance offices open and my home was left uninsured. Thank God, I found this company, what a lifesaver. I even received a discount for being a CFIB member and it was cheaper than my previous policy! After I got my insurance set up- I could easily go back and increase and change a few things. Easy breezy. The previous company will never get me back as a customer! I hope to never have to use my insurance policy, but I was able to sleep that night. On convenience alone they get top marks.
Insurer: Sonnet
By: Sasha Appleton
The claim was processed quickly but not…
The claim was processed quickly but not correctly. When the claims software scanned the receipt it interpreted the description the vet hospital used as a Wellness claim instead of an Illness claim that it actually was. I called the customer support phone and got an agent who quickly understood the issue and got it to an adjuster to reprocess it. The claim was reprocessed by the next day. All's well that ends well.
Insurer: Embrace
By: Jan Vales
ASPCA has been wonderfu
ASPCA has been wonderfu! They have taken care of my Frenchie’s medical needs without hesitation, and I am forever GRATEFUL!❤️🐾
Insurer: ASPCA
By: Holly Ramsey
This company is not ethical or honest
This company is not ethical or honest. They have denied claims without honest justification. I have had to file appeals and won. The more I continue to work with Spot, the more burden and bust work they place on me. The claim process states that if medical records are needed, they will secure them from my vet. Now I am getting emails stating that I need to provide the medical records myself.
Insurer: Spot
By: Steve Espitia
Best customer service
Easy to navigate. I already have Metlite for my other 2 cats. They are very understanding with compattion when I need to cleim. No stress, happy insurance!
Insurer: MetLife
By: coco
Josh was helpful in helping me find the…
Josh was helpful in helping me find the right pet insurance policy for my dog. He was helpful in helping me change my pet's name on the Fetch Insurance policy.
Insurer: Fetch
By: David Rubin
Have been using Pets Best insurance now…
Have been using Pets Best insurance now for almost 4 years and they have been reliable, honest and trustworthy from the 1st claim. Follow through is unmatched and I highly recommend them for your pets best health coverage.
Insurer: Pets Best
By: Dana Coates
The advisor on the phone was able to…
The advisor on the phone was able to solve the problem and provide me with the claim information .
Insurer: Embrace
By: Ellen Blodgett