Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Sending our claims through the app is…
Sending our claims through the app is very convenient and the reimbursement always comes quickly
Insurer: MetLife
By: customer
Managed by a bot
This review is for the insurance, the vet has been awesome. I guess this is the wave of the future. They are proud of their AI service. Did I say Service? I am joking of course. I would rather "come back later when we are open". But they don't even mention that as an option. When you go online on a computer, they tell you to go on via your cell phone only. They won't help you on a computer. Everyone knows it's easier to download invoices and fill out forms via your cell phone. I can appreciate having it for an option but ONLY?. Oh and you can't put their app on your computer. I guess that makes sense since you can only interface with them via the phone anyway. Everything is designed to manage you so you do the work of filing. There is no one there to help. When you pick why you went to the vet, it has to match their preset names for why you went, and no free hand. So if you go in and your particular service was called something different or it was under a different filter - they won't accept it. They won't even evaluate it because the bot isn't "trained" to really help. and if you can't match up, you can't enter anything and they don't have anyone on line who can help. If you don't want to talk to someone, you're in the right place. I think I am going to find another insurance that's cheaper - so if I get bad service from a bot, I can at least feel better about how much it didn't cost me - for nothing.
I had a very positive experience with…
I had a very positive experience with MetLife Pet Insurance. My dog's TPLO surgery claim was initially denied, but after I submitted an appeal with the complete veterinary records and supporting documentation, the claim was carefully reviewed and approved. MetLife reimbursed $3,797.82 for the covered surgery expenses. I appreciate that the appeal process was fair and based on the medical evidence. Throughout my experience, claims were processed efficiently, reimbursements were timely, and communication was clear. No insurance company is perfect, but I value fairness, attention to detail, and a willingness to thoroughly review the facts. That gave me confidence that my pet's claim received the consideration it deserved. I would recommend MetLife Pet Insurance based on my experience.
Insurer: MetLife
By: Michelle P.
The contact individuals are always…
The contact individuals are always point on. My questions are always answered.
Insurer: Pumpkin
By: Daniel
The process is to submit a claim has…
The process is to submit a claim has always been easy and understandable to do. Payment is also quick. Often times less then a week! I've been very happy with the whole process.
Insurer: MetLife
By: oscar gonzalez
Easy to use
Easy to use. Fair coverage and great service.
Insurer: MetLife
By: Katie Hinte
It was easy to get covered once I…
It was easy to get covered once I connected with the right agent. When I started this process 2+ weeks ago the agent I spoke with was not helpful at all with regard to telling me where to find information. The agent I spoke with today made the process easy.
Insurer: Nationwide
By: customer
Karley was exceptional in helping me…
Karley was exceptional in helping me through the process of setting up one of my dogs for insurance coverage. Her enthusiasm and cheery demeanor was refreshing.
Insurer: Fetch
By: Will Thomas
I haven't been overly pleased in my communication from Pets Best
I haven't been overly pleased in my latest experience as I had to chase a lot of it. I feel like I did all the work and nothing was done on their end. This had to do with chasing reimbursment.
Insurer: Pets Best
By: Liz
Amanda was very knowledgeable and super…
Amanda was very knowledgeable and super friendly. I enjoyed signing my Gordo up with Fetch today!
Insurer: Fetch
By: Christine