Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast and helpful responses
Every time we’ve had a question or claim, we’ve gotten rapid and helpful responses.
Insurer: Healthy Paws
By: Pete Vandenbosch
Easy platform to upload records and…
Easy platform to upload records and communication.
Insurer: Prudent Pet
By: bell.amieatt.net
I’ve been a member for 5 years and…
I’ve been a member for 5 years and after my credit card declined because I was sent a new one you canceled my policy. I thought I had resolved this but when I signed on today it was still cancelled. I have a newborn baby so I don’t have time to sit on hold for hours so I emailed support they did not help me and instead told me I can call another department to reenroll. It’s bullshit so now I have to reenroll online and pay more even though I tried to resolve this when it first happened. Horrible customer service for someone who has two pets with you for 5 years with no payment issues. But what else is new. Human health care is a scam why not pet insurance to!!!!
Insurer: Nationwide
By: customer
Claims Experience
Quick response and payment
Insurer: Adoro
By: Robin
Everything was great
Quick evaluation of claim and quick payment
Insurer: Adoro
By: Daniel
The best peace of mind
The concern we had when Millie got her diagnosis and surgery recommendation was overwhelming but HealthyPaws made it so easy. We filed our claim on a Thursday, it was approved on a Friday, and the money was in my account on Tuesday. The peace that brought us can’t be put into words. Our little girl is healing and we’re so thankful HealthyPaws helped us through the process.
Insurer: Healthy Paws
By: Ashley Parker
Carter was very helpful and…
Carter was very helpful and knowledgeable about the insurance.
Insurer: Nationwide
By: Ashley
Easy to follow plans
Easy to follow plans, well priced with great customer service
Insurer: Prudent Pet
By: Paula Eslick
Wonderful agent :)
The agent was incredibly kind, patient, and helpful. They made the process a lot easier to navigate on my own!
Insurer: Nationwide
By: Gus
Easy to use platform and fast…
Easy to use platform and fast reimbursement after vet visit. They are always easy to deal with and they get back to you fairly quickly.
Insurer: Pumpkin
By: Sarah