Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Delay with claims
Trying to find out why when I submit two claims one after the other, you process one and queue one and the second one takes too long to find out if you’re going to pay it
Insurer: ASPCA
By: Patricia Phillips
Very Disappointing
We have been with pets plus us since our dog was a puppy - she is now 10. no major claims. Of the ones that I've submitted lately, no reimbursements were issued. They take co-pay amounts out first to reduce the amount that can be used against deductible...making it harder to reach your deductible obligations - meaning that the $500 deductible is only eliminated after 6 or 700 in claims. so bottom line: over $1400 per year in payments plus $6-700 deductible and copay nonsense means over $2000 per year and still no sign of reimbursement. I'm very disappointed in the service to date and would never sign on with them again. I'm definitely not signing my new puppy up with them.
Insurer: Pets Plus Us
By: c
Healthy Paws has been amazing
Healthy Paws has been amazing. My dog has been with them for 5 + years.
Insurer: Healthy Paws
By: Tina
PetBest is a scam
They will deny every claim you put in
Insurer: Pets Best
By: Brian
Great company experience
Easy to file a claim. Fast and efficient. Good communication with pet parents.
Insurer: Healthy Paws
By: Carolie Hancock
If I could give zero stars
If I could give zero stars. First of all they raised my monthy!!! Second they NEVER paid any bill or part of any bill. Never replied the reasons why as well. They are horrible!
Insurer: Trupanion
By: Em HOB
Never had any complaints for Pumpkin
Never had any complaints for Pumpkin. It’s been about three years and they’ve never let me down. Any questions I had over the years were answered immediately. Thank you!
Insurer: Pumpkin
By: Alex M
Easy process and prompt service
Easy process and prompt service. Thank you!
Insurer: Spot
By: Kandi
Healthy Paws constantly keeps you… well informed
Healthy Paws constantly keeps you informed where your claim is at once they review your claim. They’re very prompt on making a payment. I’m very happy with them. Thank you, Healthy Paws.
Insurer: Healthy Paws
By: Greg Priestley
I spoke to Nadine V today.i asked her…
I spoke to Nadine V today.i asked her to explain what benefits FETCH offers.she explained all benefits and answered my many questions. She explained how fetch works and the cost.she was patient and I felt that fetch was the protection I need for Heidi.thank you Nadine
Insurer: Fetch
By: Patricia