Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Representative was patient and…
Representative was patient and professional and was able to answer all my questions. He explained the policy and coverage in very understandable terms and made sure I understood and was comfortable with the coverage. Just a very pleasant experience.
Insurer: Nationwide
By: Amelia Milham
the agent help me on my policy…
the agent help me on my policy validity, feels great
Insurer: Sonnet
By: Annilo Absel Derit
Thankyou Healthy Paws for your support…
Thankyou Healthy Paws for your support and quick response to my Dog ‘Duga Mia’s’ ACL surgery. It’s stressful trying to get things organized but Healthy Paws worked well with me on all of the preparations for a quick deposit .
Insurer: Healthy Paws
By: Erni Thompson
Good experience
Dylan was great. Never pushy, always friendly and professional, made the process an incredibly smooth one. Sonnet's rates were the ones that best balanced price with my needs, and the quoting process was easy.
Insurer: Sonnet
By: Patrick Smith
Spoke with an agent and he was great
Spoke with an agent and he was great
Insurer: Sonnet
By: Sergio Eugenio
Excellent service
Excellent service. Answered all my questions and reminded me to notify my homeowners insurance of the multipolicy discount toward my home owners ins.
Insurer: Nationwide
By: EASTWOOD
Purchased coverage for the first time…
Purchased coverage for the first time for my pet cockatiels. Agent was helpful and explained everything clearly, premiums were reasonable and coverage was explained clearly. The process was very smooth.
Insurer: Nationwide
By: Gregory S.
People are wonderful
When I speak to people on the phone, everyone is kind, helpful, considerate, and just excellent. The website not so much. There's a black box aspect to it that I find intimidating and with a seriously ill cat, I just don't need the anxiety.
Insurer: MetLife
By: Rita Carpenter
Easy to work with
Easy to work with. Helpful staff when calling for info.
Insurer: Spot
By: Vanessa Gosselin
I had a wonderful experience with Spot…
I had a wonderful experience with Spot Pet! They made the experience of getting care for my pet much less stressful because I knew I was covered ahead of time. I really appreciated their friendly customer service team and quick response time.
Insurer: Spot
By: Sophia Mazzella