Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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We received reimbursement 3 days after…
We received reimbursement 3 days after claim submitted.
Insurer: Fetch
By: JANET
Good experience with the staff
Good experience with the staff, very professional.
Insurer: MetLife
By: German lopez
Easy and fast claim process
Very easy to make a claim using their app. Pets Best reviewed immediately and was reimbursed quickly.
Insurer: Pets Best
By: Judy
The staff member who contacted me was very professional and knowledgeable.
The staff member who contacted me was very helpful. She explained all the options that were available and I felt well informed with the plan I choose. There was no pressure to purchase! I felt completely satisfied and relieved with all her help. Great customer service!!!
Insurer: Fetch
By: Starr McKee
The policy paid on the time frames I…
The policy paid on the time frames I was told it would.
Insurer: Fetch
By: Gerald
Friendly staff and doctors were…
Friendly staff and doctors were informative of our dog’s health.
Insurer: Healthy Paws
By: Sam Chang
The claims were processed efficiently…
The claims were processed efficiently this time which I really appreciate. The monthly price of my policy jumps tremendously each year so I'll likely not stick with MetLife. No thanks on reaching out to customer service. I did that last year and all you did was offer to lower the coverage my policy provides.
Insurer: MetLife
By: customer
My rep was amazing!
My rep was amazing!! he was so sweet and helpful!
Insurer: Nationwide
By: Jennifer Vaisman
It was very easy and convenient to…
It was very easy and convenient to submit a claim. I was kept informed while my claim was being processed. My claim and refund was processed in a timely manner.
Insurer: Spot
By: Alvin Poole