Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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BUYER BEWARE: MetLife Pet Insurance Will Deny Everything
If you are looking for a pet insurance company that actually honors its policies instead of taking your money and running, look elsewhere. We have paid MetLife monthly premiums for nearly a year, yet we have not been able to apply a single dollar of our doctor visits toward our deductible. Why? Because MetLife’s claims team works overtime to blame absolutely everything on "pre-existing conditions" to avoid paying out legitimate coverage. Most recently, they denied a claim for an issue involving my dog's foot/toe. Their reason? They are trying to claim a completely unrelated foot issue is somehow "pre-existing" based on completely generalized medical notes. It is absolutely ridiculous! They will twist any past vet visit, no matter how irrelevant, into a blanket excuse to deny new, completely separate illnesses or injuries. They are incredibly polite in their emails ("give Zuma plenty of treats!"), but don't let the friendly tone fool you. Their business model is designed to collect your premiums and deny your claims. We are currently trapped in an ongoing, exhausting fight to appeal their bogus decisions. Save yourself the monthly financial drain and the massive headache. Future buyers beware: MetLife is a massive waste of money when your pet actually needs care.
Insurer: MetLife
By: Maxim
I have been a customer for 11 years and…
I have been a customer for 11 years and have made 3 claims. Great customer service and timely reimbursements. I know the policy cost would increase yearly, but it is getting to be quite expensive for not using the insurance very much.
Insurer: Embrace
By: Natalie
Great easy and quick claim processing
Great easy and quick claim processing. If guidelines are met they always reimburse. I prefer Spot over many other pet insurances. Great coverage at a very affordable price
Insurer: Spot
By: Fizza
Spot is great
Spot is great! They are super fast at reviewing my pet bills/claims. I have never had any issue with getting my reimbursement. I also find their monthly rates very fair! I have been a Spot insurance holder for about 2 years.
Insurer: Spot
By: Adrianna Zell
Trash Insurance
I’ve been with Healthy Paws since my dog was under a year old—he’s now five. In that entire time, I’ve only submitted one claim, and it was processed without any issues. Despite being a low‑risk customer with almost no claims history, my monthly premium has increased repeatedly, climbing from $34.08 to $73.52. That’s more than double the original cost. The constant price hikes are completely unjustified, especially when you’re barely using the coverage. I recommend avoiding this company and looking for a better provider.
Insurer: Healthy Paws
By: Tom B
I have had this policy for years
I have had this policy for years. The price has gone up over $500 dollars on a healthy young dog for the year. When I spoke with a representative they just save me a sales pitch. As a 25 year veteran in the veterinary world I asked them to stop. They just continued with their script. When I went to cancel the policy they again started with the sales pitches. I had to finally yell through the phone to get them to stop reading their script and just cancel the policy. Come to find out they charge you another month after you cancel per their policy. This company started out so great and have turned into a sales pitch that people can not afford.
Insurer: Fetch
By: Gerri
The customer service is very thorough…
The customer service is very thorough in terms of quality and reliability. They were very helpful in providing options for affordable payments and deductible coverage.
Insurer: Trupanion
By: KC
Purchased for a new puppy in 2023 and…
Purchased for a new puppy in 2023 and premium was 60 something. Now 2026 and premium is about 189. Ridiculous! Bait and switch for sure. I purchased because they covered more than most but they are increasing premiums to the point of diminishing returns. Not recommended!
Insurer: MetLife
By: Barbara Hammill
Excellent Insurance
Before we got our present puppy we decided we would have insurance for her. Vet bills have become so expensive now. I spent days researching all the different insurance policies available and decided Pets Best was the best one for us. Chrissy is now 2 and 1/2 years old and we got insurance on her right from the start. We have never regretted our choice. Pets Best helps with yearly exams, lab work, vaccinations, flea and tick medicine, dental as well as catastrophic bills. Dental was especially important to me because she is a Maltese-Yorkie and later in life their teeth and gums become horrible. It’s so easy to file a claim. You take a photo of your invoice and send it with your claim and 3-4 days later Pets Best deposits your money straight into your checking account. It couldn’t be easier. You also get your EOB through your email and it’s very easy to read. We are very happy with Pets Best. This insurance is correctly named!
So Thankful for Pet Insurance!
We chose to sign up for Pets Best insurance when our dog was a puppy and it was a great decision. At 14 months, she was diagnosed with immune-mediated polyarthritis (IMPA) which has required multiple medications, specialist vet visits, and rehab. We are able to provide what she needs much more easily because our Pets Best insurance covers much of her medical costs. We are so thankful we made the decision to get pet insurance before we ever needed it!