Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,468 total
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Good service
Although, I have opted to have 90% reimbursement & $250 deductible I find it a expensive. That' why it didn't get 5 stars. Otherwise, no problem getting reimbursed & customer service is good 👍🏻
Insurer: MetLife
By: customer Kare
A little slower than I thought with…
A little slower than I thought with processing but very satisfied
Insurer: Spot
By: Katherine Swearingen
I was quite pleased at how easygreat service it was…
I was quite pleased at how easy it was to file a claim and I thank you very much. I just wanted to know why the premium went up that I couldn’t find out but I love Spot.
Insurer: Spot
By: Cathy Rice
I already had one dog insured with you…
I already had one dog insured with you and got a second, which I wound up insuring with AKC. Their insurance is worthless.
Insurer: Nationwide
By: Ellen Thompson
Although your quote was under the…
Although your quote was under the quotes I received I still think for as long as I have been driving it should have been lower. It's nice to have an actual person being able to help you set up your account you need better customer service
Insurer: Sonnet
By: Jeffery Desjardins
waste of time and money
waste of time, waste of money on the insurance that they deny ,then you try to dispute it again weeks of stress and so far 2 claims still paid at ZERO, but yet paid insurance for it! START saving your cash for emergencies and no need of any pet insurances!
Insurer: Fetch Canada
By: Floare F
I called after I had made a claim for my dog Diamond
I called after I had made a claim for my dog and Pets Best forwarded a payment to my account not even 1/3 of the amount I spent at the office visit.I took out extended coverage of pet insurance when I first signed up for reimbursement of 85% of what ur bill is .Check this out 2024 received what I was to receive.. 2025 the excuse was I didn’t take her when new coverage was infect so I didn’t receive the amount I got in 2024.2025 just submitted claim this time we only pay a certain amount wellness visit..I am furious and give them a one star.. I plan on calling back Monday to get a supervisor or corporate because I don’t know who is playing games .What the since it makes to have reimbursement insurance with not only paying increase fees every year our pet ages.???I was givihg Pets Best great review to my family to purchase their insurance .Hell no
Insurer: Pets Best
By: Sherry
Procedure not covered
My dog needed medically, necessary repeated procedure. She needs her anal glands to be expressed once a month due to a unique problem that she has . I was told by Pets Best that if my Vet sent a letter saying this was a medically necessary procedure that it would be covered. I submitted that letter from my Vet.However, it was not covered, and it won’t be in the future is what I was told.
Insurer: Pets Best
By: Gracie
Save your money, don’t sign up for this.
I regret signing up with this company. They always find reasons to not cover any part of “illness” claims, not even diagnostic testing, even when an accident was present, they will justify not paying a claim by saying no coverage for “illness”. If you select this company be prepared to pay hundreds per year for claims to be denied, poor customer service, and more time than it’s worth trying to fight to get payments for claims only for no favorable outcome and empty promises. The marketing by this company was also misleading (only pre existing conditions are covered under a certain pet age, which is not made apparent while signing up!). I do not recommend whatsoever.
Insurer: AKC
By: Brittany Freeman
I have been a policyholder for 9 years…
I have been a policyholder for 9 years and for the most part, I have been extremely happy with customer service and timely reimbursement for my expenses. My complaint is that there is a long wait time to reach a human to answer my call and the website has had many glitches that cause frustration. They do increase the price annually which is to be expected but I feel that those of us who home cook and go above and beyond exceptional care should get a little break on these increases! I am still giving them 5 stars but truly hope they fix the above mentioned issues asap.
Insurer: Embrace
By: S. Karin