Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Stay away from this company and their…
Stay away from this company and their insurance. They claim to cover a lot of things but when it comes down to needing to use the coverage they will do everything in their power to say the condition was pre existing. Premiums continually raise and the amount they will pay out lowers. Do not use!
Insurer: ASPCA
By: Lindsey
Pet Best is the WORST
This company is a scam even my Vet agrees they are shady with their policies so I have filed a complaint with the Department of Business Regulations to have them investigated, they also raise rates consistently with no notice ever which is Illegal!
Excellent Pet Insurance
We have been very satisfied with Pets Best. This is our 2nd dog we've had on your coverage and we can't say enough good things about them. Our 1st dog was diagnosed with cancer and so we were getting him set up with treatments. But unfortunately he took a turn for the worse & we lost him. So thankful for Pets Best through this process because it was a huge financial Stretch for us. Thank you!"
Insurer: Pets Best
By: Gay
It was quick and simple to get signed…
It was quick and simple to get signed up. However there was nothing that mentioned about the 2 month upfront payment that was collected even though the policy does not start for another month.
Insurer: Sonnet
By: Brad Cambrey
Puccini is doing great
Puccini is doing great! We were able to have his cracked, painful teeth removed thanks to his Healthy Paw Insurance. I especially appreciate their new direct payment system.
Insurer: Healthy Paws
By: Jessica Moise
Good experience with 3 major caveats
I've generally had a good experience with Healthy Paws over the years. They are prompt in processing most claims, and if they don't have enough information, they will immediately reach out. They'll cover most things that are not related to wellness, and are upfront about that. I've personally had everything covered under their policy reimbursed without any major issues. The minus one star is for the following reasons 1. When you sign up for a coverage level, you expect to maintain that level of coverage for the duration of the policy. Within the past year, Healthy Paws has down graded policies from the original coverage level. Ie I was covered under 80% reimbursement with a $250 deductible, but they've downgraded my coverage to 70% with a $500 deductible. There is no option to be grandfathered in with your original plan, while new accounts are stuck with the reduced coverage. This further sucks because if your pet has any pre-existing issues, it limits your ability to shop around as a result of this reduced coverage, which the pet insurance companies are aware of. Due to the reimbursement calculation issue mentioned in my next point, this downgrade means significantly lower reimbursement, while still paying more in monthly fees to keep the policy with forcibly reduced coverage. Overall, beware if you sign up, because they may very well do this again in the future. 2. The reimbursement calculations are not intuitive. Ie if you have a $1000 vet bill, with all eligible items, the reimbursement calculation is (1000*0.8)-250=550. As opposed to the expected (1000-250)*0.8 =600. 3. If they send you an email requesting more information, and you promptly submit it, they don't usually tie it to your active claim and put it back into the claim assesor's queue, even if you got an initial confirmation email that they received it. A quick phone call is usually all it takes to remedy this and make sure they have what they need, but you shouldn't have to call to have them link requested information with active claims and to then put it back into the claim assesors queue.
Insurer: Healthy Paws
By: M K
Doubled my cost for moving down the street
I have paid these people monthly since 2017. Never filed a single claim. Finally filed one, but my address had changed since I signed my cat up. I moved a mile down the street, but my zip code had changed. When I reached out to change my address with them (you can't do it online, because they want to be able to run this specific scam), I was informed that my monthly fee would now be doubled. DOUBLED. I moved DOWN THE STREET. Also my invoice was for less than my deductible so they're not paying anything out anyway. How on earth can they DOUBLE my monthly rate because I moved a MILE down the street? How can they justify this? This is a scam. Horrible people, horrible business. They should be ashamed of themselves.
Insurer: Trupanion
By: Sasha Pasulka
My 1 year old Havanese dog that we got…
My 1 year old Havanese dog that we got from a breeder we noticed around her 1 year birthday that she was limping and pulling her right hind leg up. I took her to the vet and they X-rayed her. The diagnosis required a hip surgery of $2200.00 plus rehab. I purchased the hereditary portion of the coverage. The claim was denied because it was found a few days before the 30 day wait period. They call it pre-existing and not hereditary even thought the 2 vets called it hereditary. What a sorry insurance provided by what is thought of as a quality company. I read through a lot of these reviews and see overall it is a crappy company the AKC has chosen to work with. Are they not reading these reviews.
Insurer: AKC
By: garywroyals
Affordable & So Kind!
User friendly web-site to register for Pet Insurance. For over 10 years, ASPCA has been very affordable for my pups! When my 5 year old Doberman was diagnosed with Cancer, ASPCA was AMAZING with helping cover his Chemotherapy.
Insurer: ASPCA
By: LB