Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,468 total
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4x rate hikes in a single year on a healthy dog. Unsustainable and predatory.
I am incredibly frustrated and disappointed with Trupanion. I got this policy to protect my 4-year-old dog, thinking I was investing in a stable safety net. Instead, it has turned into a total financial nightmare. Within just a single year, Trupanion has aggressively raised my premium FOUR TIMES. My dog is completely healthy and we have had zero claims paid out, yet my monthly rate has skyrocketed to nearly $200 a month—all while carrying a massive $1,000 per-condition deductible. They heavily market the idea that they don't raise rates based on your pet's age, but they use a "cohort pricing" loophole to ruthlessly jack up prices based on your breed and zip code. You end up being financially punished for other people's claims. When you call customer support to get answers or look for flexibility, they are entirely unhelpful, rigid, and offer zero actual solutions. Paying this much money for a policy that doesn't kick in until you clear a $1,000 threshold for a single illness is completely unsustainable. Trupanion backs you into a corner, banking on the fact that you’ll be too scared of pre-existing conditions to cancel. I am actively looking for an alternative provider. Save your money and look elsewhere.
Insurer: Trupanion
By: Rose Schirripa
Excellent for older cats
Hartville is a great deal, they’ve been covering 80% of my cats illness injury claims. It’s good because he’s a senior cat and sometimes it can be a challenge finding someone to insure him. I’m saving a lot of money by having this insurance. My only issue is sometimes the app in the website can have glitches that make it hard to login.
The best pet insurance around
The best pet insurance around! Came from a different insurance (nationwide), who I had for years, however, their policy changed and MetLife was the ONLY insurance with similar or even better coverage. Hoping to stay here ok it as long as I can. Claims have been seamless, coverage has been excellent, refunds have been great.
Insurer: MetLife
By: tiinababe
Healthy Paws for Life
I can't say enough great things about Healthy Paws pet insurance! Our pets are like family to us and Healthy Paws is always there for us. It is so stressful to be told your dog has cancer or that they need knee surgery. Thor has been through cancer surgery last year and knee surgery this year. I never had to worry about the vet bills because Healthy Paws reimbursed me 90% of both surgeries within 3 days. They are absolutely the best pet insurance company out there and worth every penny. You get what you pay for and they will be my pet insurance company for life!
Insurer: Healthy Paws
By: Sharon Sykes
Great company
Great company! I have had several claims and after meeting my deductible they have paid per my policy. No hassles at all. If you have pets it’s definitely worth the cost( which I think is reasonable).
Insurer: Spot
By: Rhonda Shepherd
Good coverage but the price keeps…
Good coverage but the price keeps creeping up. May have to cancel
Insurer: Trupanion
By: Camille Reich
Customer service has greatly declined…
Customer service has greatly declined in the last few years, they used to be great but now they have outsourced their call center and often times you get someone who is not familiar with animal health, etc. I am cancelling my policies with them, it's too hard to get an answer. Rates continue to go up and they are reducing coverage. There are plenty of other 5 star insurance companies with far better reviews and customer service.
Insurer: Healthy Paws
By: Cat
Spot pet insurance is super easy to…
Spot pet insurance is super easy to work with and an affordable price. Claims are handled quickly as well as payment.
Insurer: Spot
By: Renee Burris
Easy to do and full of discounts
Easy to do and full of discounts
Insurer: MetLife
By: Kevin Ramsey
Terrible experience from start to…
Terrible experience from start to finish. I was given a heavy sales pitch from a rep at the humane society. I was exhausted and had decision fatigue from being there for hours, but one of his big talking points was that I have nothing to lose and had around a month to cancel and not be charged. Two weeks later I tried to cancel it. The app isn’t not very user friendly or functional, they make you call to cancel. Again, they hit me with hard sales pitches and told me to just keep it the additional two weeks and that I could cancel at any time. So I did. They never mentioned the loophole that if you submit a claim, even if the claim is denied, that this option is now void. A week later I had to take my cat to the emergency vet. They covered absolutely nothing and didn’t even apply the $450 towards my deductible. What a scam! I had Spot pet insurance before them and they are amazing. Never any issues and their app is more user friendly and functional. Claims are quicker too.
Insurer: Fetch
By: Jessa