Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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About 1 month ago my little morkie had…
About 1 month ago my little morkie had an accident. She had to different vets one was an emergency visit. I did have to pay up front. Once spot rec info they needed I was pd within 2 weeks. I choose a 70% coverage and after my ded they pd completely. Did have my vet fax all info needed to them. I did think about dropping ins but iam so glad I didn't
Insurer: Spot
By: customer
It said the wellness funds would be…
It said the wellness funds would be immediately available. After I went to purchase the policy it charged two months up front which is bs THEN it said it was only 80% reimbursement with a deductible which was supposed to be just for the illness coverage?
Insurer: Nationwide
By: Mitchell
tis was easy to sign up for and easy…
this was easy to sign up for and easy to understand
Insurer: MetLife
By: amber cummings
I anticipated an untruth
I anticipated an untruth! The claim and payment process was so easy and friendly and fast.
Insurer: MetLife
By: CeeCee
Very easy to send in reimbursements
Very easy to send in reimbursements. Prompt reply and reimbursement of covered services.
Insurer: Spot
By: M Ray
Please expect your pricing to increase…
Please expect your pricing to increase significantly annually. regardless of if you use the insurance or not. They claim its because vets prices go up (even though my vet told me pricing has not increased) and because more people sign up for the insurance (So they ask me for more referrals??) I would look elsewhere or put in 1500/year into a GIC instead at least that will MAKE you money Love the generic standard auto reply’s too!
Insurer: Trupanion Canada
By: Angela S Spearman
Customer service reps are very nice and…
Customer service reps are very nice and helpul. However, it took 3 calls to get direct payment set up.
Insurer: MetLife
By: customer
very quick turn around on claim
took my pup to emergency vet on a saturda...and My claim was approved in less than 24 hours over the weekend and I had my money deposited back by next business day! I am super impressed with how fast and easy it was to send in my claim.
Insurer: Trupanion
By: Nicole Pellegrini
Kudos on the ease of enrollment
Kudos on the ease of enrollment. Only suggestion would be a way of choosing when the monthly payment is to be taken.
Insurer: MetLife
By: Kathryn Hackney
We recently joined Spot pet insurance…
We recently joined Spot pet insurance and within a few months our pet had a $1700 Vet bill which Spot initially paid $900. Our vet office made a mistake in how they wrote up the bill so they corrected it and we sent it back in for reassessment , Spot covered almost the entire bill. Very happy and the payment was quick. Pleased, would definitely recommend. As Vet bills have become so expensive, I really think that pet insurance is a must have these days..
Insurer: Spot Canada
By: Teresa