Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Everything was easy to submit and the…
Everything was easy to submit and the reimbursement was what was expected and was done quickly.
Insurer: Fetch
By: Lisa
Easiest insurance claims process i have…
Easiest insurance claims process i have ever dealt with. Coverage and response was immediate. Very easy for claim and payment.
Insurer: Trupanion
By: Lacie
Simple and Fast Process
Here’s a simple, positive review you could use: I was pleasantly surprised by how easy it was to add pet insurance. The process was quick, straightforward, and only took a few minutes. Everything was clearly explained, and I was able to get my pet covered without any hassle. Definitely a smooth and stress-free experience!
Insurer: MetLife
By: Maricela Flores
Quick and easy
Quick and easy. Direct deposit was super fast. Definitely recommend.
Insurer: Spot
By: Jennifer
Absolutely unsatisfied previous customer
Well first things off I purchased a policy and well I paid money but they can't seem to find my policy they took the money immediately but now I have to wait up to three business days to find out if I'll actually get the money back if they can find out where it went at sonnet insurance. I forgot to add I absolutely did call and a "ticket" was put in. I will absolutely call again, however I shouldn't have to call and bother you to do YOUR job.
Insurer: Sonnet
By: Holly
I’ve had your Pet insurance for a while…
I’ve had your Pet insurance for a while now and never had the opportunity to use it. My dog Cody, a little Shih Tzu had a seizure and I had to rush him to the emergency pet clinic. I notified you A Day after and you were so kind and everyone took care of everything I didn’t have any questions. Everything was very clear and how to do things and you settled everything for me quite quickly and I thank you so much. It’s quite a relief Cody so far is doing fine.
Insurer: Spot
By: Patricia Frey
Highly recommend
After a few days researching pet insurance I choose Fetch Pet. I liked the wellness option especially for a new puppy. Nadine was super helpful answering all my questions. Speaking to a real person with little automation to get to her, made the experience much easier. The app is a plus. I haven’t submitted any claims and hopefully I won’t need too. So far I am pleased with my choice and highly recommend Fetch Pet.
Insurer: Fetch Canada
By: Wendy
Everything was great until I was…
Everything was great until I was charged 126.00 for the first charge. I was under the Impression died.It would be sixty six dollars , not a 126.00. That extra money that was taken was thr down payment for my pet to be seen at the vet for ear hematoma. Now I have to take out a loan until his insurance kicks In.
Insurer: Nationwide
By: Jessica Denetclaw
The process to submit a claim was…
The process to submit a claim was simple. The review was and approval was quick. The payment was sent directly to the facility. Easy.
Insurer: Trupanion
By: Priscilla