Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Excellent coverage
Very responsive and quick to pay covered procedures
Insurer: Fetch
By: Randy Kanz
They cancelled my policy after my card…
They cancelled my policy after my card was declined. My card had been compromised by someone commiting fraud
Insurer: Nationwide
By: Debra Garfield
It is so easy to make a claim on Spot…
It is so easy to make a claim on Spot insurance. You just send a copy of the bill. It doesn’t take that long to get it approved. Your money is deposited in your account. Very simple. Love spot Insurance.
Insurer: Spot
By: Tina Dorr
I was looking for help getting my dog…
I was looking for help getting my dog seen by a vet and started to look up pet insurance, when I came across an ad for this one I read through the screens and filled in all the information. Once I paid to get started and waiting the waiting period I took my dog in. Once I was there I was told that this pet insurance required me to pay upfront the full amount then submit paperwork and hope to get funds back. I wasn't informed that thats how the insurance worked so I went ahead and canceled the plan. That was around 3 months ago and I just received a phone call because the company ended up taking the money from my husband's account today for the last 2 months of payments we clearly weren't planning on paying since I canceled the plan. The agent said I had to try and "prove" exactly what date i canceled it which was by following different links first in the app. Then directed to their website and so on. Now we have to try and contact our bank and tell them what's happening and hope this company doesn't try and steal more money.
Insurer: Spot
By: Kim
After almost two months
After almost two months, my claim was finally settled. But I've been paying out of pocket for a rental since they stopped coverage for it, even though my vehicle was considered a total loss. Due to this, my payment NSFd, and now even though I've made the payment through the phone payment system, which took the money from my bank account right away, I have to wait 24-48 hours to be able to update my policy...dealership will not finalize purchase of new vehicle without a pink slip for the vehicle, so now I am stuck paying for the rental even longer, and due to work, I will not be able to finish the purchase of the vehicle this week, so now I'm stuck with more rental fees, no new vehicle even though my settlement finally finalized after almost two months, and 14 day new vehicle clause doesn't mean diddly to dealership. On top of being in an accident, this entire experience has been a nightmare.
Insurer: Sonnet
By: Jason Lewis
Wow!
Wow! Great service and quick turnaround with claims. My cat had a big health scare and needed chest x-rays and to be hospitalized for a day. Once I got all the paperwork and receipts I immediately submitted them and got my payment back in less than 24 hours! Love Spot Pet!
Insurer: Spot
By: Kai
My 7 month old puppy had an emergency…
My 7 month old puppy had an emergency and the emergency vet office took his insurance, I haven’t found any vet that takes it and I need to do claims myself. So this was a happy surprise.
Insurer: Trupanion
By: Tricia Thompson
EASY PEASY
Haven’t needed you yet but the enrollment was quick & easy.
Insurer: Prudent Pet
By: Janet Libby
Ease of application process
Ease of application process
Insurer: Nationwide
By: customer
The ease of adding a new pet to the…
The ease of adding a new pet to the policy. I really enjoyed how easy it was to add a new pet to my policy.
Insurer: Nationwide
By: T.Crow