Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Quick & Accurate
They were very quick and there were no surprises. I got all of my vet bills reimbursed with no questions asked after my low deductible.
Insurer: Nationwide
By: Dayna
Frustrated at service
It was frustrating it took 6 months to get paid out on a claim that should of been paid out quickly. I had to challenge your companies policy and hold you true to it. Not to pleased for a premium plan.
Insurer: Nationwide
By: jack
Painfully slow
I have been paying premiums since Oct. 2017. I filed my first claim 2/1/18 - it is still on hold, 3 months later. I filed 2nd claim on 3/3/18 - it just got processed, 2 months later. They are very prompt at sucking the premiums out of my checking account at the beginning of the month - painfully slow at anything else. Embrace dwells on the tiniest inconsequential comments in my pet's medical history, and uses them to exclude major coverage. Embrace held a contest in February 2018 which they misrepresented as "cutest sleeping dog photo" - it was actually "who could get the most friends to vote for their dog". Cuteness was irrelevant.
Insurer: Embrace
By: Jim
Easy to submit,
Easy to submit, EOB easy to understand, payment was sooner than expected
Insurer: Trupanion
By: Mac
Impeccable service.
Impeccable service. Fast acceptance and payments on covered procedures.
Insurer: Trupanion
By: Stefanie
Super Reliable
Nationwide Pet Insurance is Super Reliable, You submit your claim , You can follow your claim through the payment reimbursement process and you receive your check in a timely matter. Wish my personal insurance was so simple
Insurer: Nationwide
By: Kevin
Very helpful and has paid all claims in a very timely manner.
We have two boxer pups and to date Nationwide has been very helpful and professional in dealing with our claims. The payments have been received in a very timely manner.
Insurer: Nationwide
By: John
megan was great but my issue wasn't really resolved.
megan was great but my issue wasn't really resolved. originally when I signed up, I chose a monthly payment of 50 dollars and a deductible of 500, because that's what my budget would support. however, over the years, my monthly payment has slowly increased to 70 without ever asking me if it was ok . I wasn't too happy about that. To get back down to my monthly payment of 50, I lose the 500 deductible
Insurer: Trupanion Canada
By: Cathy
You guys are the best.
You guys are the best. This particular call was only to ensure my bill was paid - but when my dog has a real health issue, you're always there, and your employees always express sincere concern. Thank you!
Insurer: Trupanion Canada
By: William
Super easy and quick.
Super easy and quick. No forms to fill out or send in which meant I didnt have to pay up front and wait for repayment.
Insurer: Trupanion Canada
By: Sarah