Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Reimbursement was super quick!
Reimbursement was super quick!
Insurer: Trupanion
By: Judy
Fast seamless service.
Fast seamless service. Toby was unexpectedly ill and we were able to get the care he needed without second guessing his treatment costs.
Insurer: Trupanion Canada
By: Jim
Great company,claim filed and paid within 2 weeks
My dog Toby started having seizures. I took him to our local vet, then needed to take him to a specialist. It was very stressful , but filing a claim with healthy Paws was as easy as taking a picture of the bill. They processed and deposited my reimbursement in my checking account in less than 2 weeks !
Insurer: Healthy Paws
By: Terry
Easy online filing of claim.
Easy online filing of claim. And received detailed claim according and oayment in less than a week.
Insurer: Trupanion
By: Pamela
It was so easy to submit a claim and the checks came so quickly !
It was so easy to submit a claim and the checks came so quickly !! Thank you so much
Insurer: Trupanion
By: LOIS
When I called,
When I called, I spoke to a rep immediately, and she was friendly and helpful. My check arrived a few days later. It was a very painless transaction. Thanks.
Insurer: Trupanion
By: Amy
Great solution for pet insurance
While initially hesitant about pet insurance, we decided the risk just wasn't worth it when bringing home our new rescue pup at 3 months. Healthy Paws was recommended to us, so we began paying the $30/month around this time, assuming we would never use it. Unfortunately, around 7 months, our pup began getting sick - and often. We hit the $250 HP deductible relatively quickly, where afterwards we began getting reimbursed 80% for all medical costs (minus the initial $100 vet fee each time). The process through Healthy Paws is quick, easy and consistent - one picture of your vet bill and within a week, we usually have a check in hand. Our pup was eventually diagnosed with idiopathic epilepsy, where the number of tests ran us thousands of dollars. True to their policy, Healthy Paws covered 80% of everything, subsequently saving us thousands of dollars. Their customer service has also been great, and has generally made our challenging experience a significant amount easier.
Insurer: Healthy Paws
By: Ben
Pretty good... Not great
I got Figo a year ago for my mixed breed dog to cover accidents and any illnesses that might come up. The premium for the essentials insurance was a solid deal and felt that you couldn't go wrong. I ended up having to hospitalize my dog and have treatment done in November. After filing the claim, I found out that they were experiencing significant delays in processing claims. After about six weeks, I was reimbursed (80%, minus deductible). I planned to let the policy run through its end date and start searching around and comparing rates and plans. Turns out that Figo auto-renewed the policy using an old credit card—but my policy had more than doubled in cost. There's no way to turn off auto-renew in your online profile. Come on, Figo, if you're going to make a large charge on peoples' cards, at least give them advance notice.
Insurer: Figo
By: Adrian