Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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My only comment is regarding how my premium jumped up 37% over last year which seems like a large percentage.
My only comment is regarding how my premium jumped up 37% over last year which seems like a large percentage. I was told on a previous call, not from Jennifer, that it had nothing to do with the amount of claims that I filed last year. I wasn't too clear on the reason for such a large increase and am concerned that I may experience the same increase next year? Aside from that I am extremely happy with the service that I have received since I enrolled our pup. Thanks!
Insurer: Trupanion
By: Spencer
Niki was nice and pleasant
Niki was nice and pleasant , I called regarding a claim which is why I have a low score has nothing to do w Nikki. I just think payment is taking too long so my dr visit cost me 800 something plus my premium payments ends up costing more :/
Insurer: Trupanion
By: Anita
Although the payments are steep,
Although the payments are steep, when help is needed for a beloved pet, things move quickly and the payments arrive in short order! They are family members and we want to do all we can to keep them healthy and happy. I appreciate all the efforts by the people at Trupanion.
Insurer: Trupanion Canada
By: Karen
Best company EVER!
My 4 year old Siberian Husky decided to eat a chew toy last week.. 3 visits to the vet and several X-rays later, it was determined that he needed surgery! The entire incident ending up totaling nearly $7,000! My dog had surgery last week and I have already received my reimbursement(s) from HealthyPaws via direct deposit! Beyond impressive! I had to make several claims due to visiting different vets over a series of days, but the process was beyond simple. I had to upload photos of the invoices that showed what he was treated for and the amount paid, and within days of each claim I received a break down of the reimbursement amount. I also contacted their customer service department via phone at the beginning of the process and I was met with patience, a friendly attitude and a genuine care for my pet. Not to mention, a follow up email checking on my dog (and me)! I cannot say enough about this company. Premiums are low, great customer service, and peace of mind for you and your pet(s)! 5+ stars!!!! -Kate and Reggie T.
Insurer: Healthy Paws
By: Kate
Can't get any easier
Seriously, this is the most simple process ever. You go to the vet - pay your bill. The vet submits the form, or you could - Embrace acknowledges receipt so you know they do have it, and it gets processed right away (most of mine are within two weeks). I also have the reimbursements deposited right into my checking account. I LOVE EMBRACE!!!
Insurer: Embrace
By: Maureen
You get reimbursed very fast,
You get reimbursed very fast, that has always been consistent with trupanion.
Insurer: Trupanion
By: Linda
Pays accurately and in a timely manner.
Pays accurately and in a timely manner.
Insurer: Trupanion
By: Shirley
Very satisfied with ease of claims and getting paid through direct deposit.
I've been pleasantly surprised at how easy it is to do online claims, upload docs, and get paid electronically.
Insurer: ASPCA
By: Laura
Thank you Nationwide
4 days after submitting my claim on the mobile app the claim was approved and money electronically submitted to my bank. Awesome!
Insurer: Nationwide
By: Julie