Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Great service and prompt refunds.
Great service and prompt refunds. Super friendly office staff. Highly recommended!
Insurer: Trupanion Canada
By: Marnie
Quick response and payment of claims.
Quick response and payment of claims.
Insurer: Trupanion
By: Judy
Trumpanion has been my side with my past best friend,
Trumpanion has been my side with my past best friend, Callie, a black lab and continues to be there to help me the bills for my 7 year old lab, Cheyanne. No hassle, quick turn around for payment, and is a friend to all pets and owners during very difficult times. Thanks for caring, Trumpanion.
Insurer: Trupanion
By: Nancy
Prompt no nonsense payment within about 10 days
Prompt no nonsense payment within about 10 days of submission and payment in my account several days after that. One comment though payment is only about 75% not 90% as tax is not included.
Insurer: Trupanion Canada
By: David
Over the years they have always been very quick at paying the vet.
Over the years they have always been very quick at paying the vet. I always recommend to anyone with a puppy to get it on Trupanion.
Insurer: Trupanion Canada
By: Nancy
Nationwide makes it easy!
Nationwide makes having pet insurance easy! Getting my dogs on a plan was easy! The claims process is easy! If I have questions, the people who help are knowledgeable! And if it is easy I am going to use it and tell other to!
Insurer: Nationwide
By: Melissa
Easy, stress free experience
I turned in a claim for a visit to the Vet where my dog was diagnosed with a UTI. My bill was processed within 1 week. No issues, no surprises. Perfect. I wish all insurance companies worked this way!
Insurer: Embrace
By: Jennifer
This company is AWESOME
The claim process is very simple to complete. The payment process is fast. They break down in detail why or why not the charge is deductible. I will refer this company to everyone I know who has pets.
Insurer: Pets Best
By: ALICIA
Very good though I did have to chase up second payment which was for second day of same treatment. Apparently it was a mistake,
Overall very good just the one hiccup with the second day of Persephone’s treatment. Not sure why they put a hold on the payment but after two call it was resolved and payment was released and received. We were very glad we had the insurance. Now they have added at “no extra charge a 24/7 call or chat service which is a great idea.
Insurer: Embrace
By: Sue