Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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got the info needed.
got the info needed. supprisingly fast!
Insurer: Trupanion
By: Stephen
I think you guys do a great job.
I think you guys do a great job. Your staff is great. Love the online direct claims process at the vet, the claim is processed quickly and I pay right there at the vet for the deductible. I do have along term outstanding claim but even with new claims you guys do a great job. I always recommend Trupanion any chance I have. I tell folks who inquire if I am at the vets office what a great product and team you have.
Insurer: Trupanion Canada
By: Laurel
Quick submission,
Quick submission, direct billing, friendly staff when I was called with questions
Insurer: Trupanion Canada
By: Lauren
best experience ever -
best experience ever - easy to deal with, clear information, helpful staff, and efficient payment return.And so far, all my claims have been handled fairly and given us the opportunity to treat our pet with the best care possible.
Insurer: Trupanion Canada
By: Catriona
Very fast payment
Very fast payment
Insurer: Trupanion Canada
By: Yanina
Easy,
Easy, fast, fair and open policy.
Insurer: Trupanion Canada
By: Caitlin
Great people, slow process
As with any company, the larger it becomes, the slower it becomes. When I would previously file a claim (i've been a customer for seven years) I would have my money in a week and a half, and that was when I was receiving paper checks. Now I am signed up for electronic payments, but it's taking almost the full thirty days to be processed. Given that amount and volume of my claims, that creates a real hardship for me, especially as I am unemployed. Having said that, the people are really friendly and helpful. I've been trying to get my dogs to have the same coverage, and I keep missing the deadline, but everyone is really kind and helpful in answering all my questions. Sames goes for explaining the reimbursement of my claims. i always have a million and one questions, and i've never had someone who wasn't well informed about the processes and able to explain them to me!! Please just process the claim quicker!!
Insurer: Nationwide
By: Allison
Remarkably short time to get reimbursed.
Remarkably short time to get reimbursed. I saw the vet on a Friday and was informed the check was on the way Tuesday.
Insurer: Trupanion
By: Gregory
Excellent and prompt service
Nationwide provides a very efficient and quick payment of claims. I have been with them for many years. Their sympathy upon the passing of my last Maltese was very comforting. Great Company.
Insurer: Nationwide
By: Bernadine
Outstanding professionalism and service......keep up the good work......we are extremely pleased.
An excellent job of service and communication combined with promptness in providing payment for services rendered.
Insurer: Nationwide
By: john