Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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The claims submittal process is straightforward
The claims submittal process is straightforward and we received our reimbursement very quickly
Insurer: Trupanion
By: Gail
Easy to fill out.
Easy to fill out. Easy process very happy with the service
Insurer: Trupanion
By: Michelle
Was crushed when I signed up for Trupanion your charged me for the first months premium but you would not cover charges I received for over $500.
Was crushed when I signed up for Trupanion, your charged me for the first months premium but you would not cover charges I received for over $500.00 with a specialist for a UTI my young pup had. When you pay for health ins., or car ins. you are immediately covered. Not so Trupanion. So disappointed, I paid the first premium but you do not afford coverage due to a 30 day waiting period. No FAIR!!!
Insurer: Trupanion
By: Linda
Peace of mind with medical conditions,
Peace of mind with medical conditions, ease of submitting claims and receiving payment
Insurer: Trupanion
By: Joan
Process is very easy and fast.
Process is very easy and fast.
Insurer: Trupanion
By: Ramona
So easy to submit,
So easy to submit, responses and payments were prompt, and coverage was clear!!!
Insurer: Trupanion
By: Dave
My claim was paid.
My claim was paid. It was not a difficult procedure requiring extensive follow up on my part.
Insurer: Trupanion
By: Christine
easy to use,
easy to use, fast service...
Insurer: Trupanion
By: William
Excellent service
Excellent service. Very quick turnaround for reimbursement.
Insurer: ASPCA
By: Lisa
So far not worth the money
I filed two claims so far, both for under $100. It's been 30 days for one and almost 20 for the other. Still no reimbursement. I've called atleast 3 times and have been put on hold. I still have no information and no closer to getting reimbursed. I maybe looking for a new pet insurance company
Insurer: Pets Best
By: Ana