Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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I was given good advice.
I was given good advice. In fact, I received 2 cheques the next morning.
Insurer: Trupanion
By: Susan
I had difficulty accessing my account since your website was changed but am now able to see my claims online.
I had difficulty accessing my account since your website was changed but am now able to see my claims online. Thanks
Insurer: Trupanion
By: Janee
Help with my issue
I was a little stressed about my payments and had my credit card cancelled due to fraud. After I spoke to her I felt a lot less stress and she suggested that I go on direct withdrawal and she set it all up for me.
Insurer: Trupanion
By: Patricia
I had difficulty accessing my account since your website was changed but am now able to see my claims online.
I had difficulty accessing my account since your website was changed but am now able to see my claims online. Thanks
Insurer: Trupanion
By: Janee
Very easy process and my reimbursement was sent very quickly!
Very easy process and my reimbursement was sent very quickly!
Insurer: Trupanion
By: Julie
Very smooth process
Very smooth process
Insurer: Trupanion Canada
By: Kam
Wow you guys are great
Thank you for paying my cat’s bill, keep up the good work ,I am a happy customer.
Insurer: Embrace
By: Jim
Big dog, BIGGER bill... no problem
Seriously the biggest life saver in the world ! At 6 months old with a possible foreign body (typical) 2 days of hospitalization, close to 2 thousand dollars cost, I walked away paying less then 200 bucks for my Dane; scary moment. Now with the electronic payments it’s even better and faster to get refunded for emergencies! The only down side is that they don’t cover prescription food like other insurances.
Insurer: Nationwide
By: Karla
Has Paid for Itself in 10 months, Easy, Transparent Process
Pet's Best Insurance has so far been everything it claimed to be: 1) they have paid for all of our claims thatt our policy indicated they would (we had to reach our deductible and get out of relatively short waiting periods first). 2) After that they have paid 90% of everything we submitted, even when the most costly treatment was due to the dog eating something he shouldn't have (I was really afraid of them denying a claim if they thought the situation could have been prevented with more supervision or something like that). 3) The claims process was really easy - I submit a picture of the itemized invoice and a very brief description and basically within a week I'd get an email with an Explanation and soon thereafter a direct deposit into my bank account. Having Pet's Best has brought so much peace of mind knowing that after a certain point our boy's expenses are going to be covered and I don't have to ask myself whether it's worth going to the vet or not. We can just go without fear of the costs.
Insurer: Pets Best
By: Melissa