Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Disappointing system. Great Insurance.
We have 4 dogs insured with Embrace. Called to add a fifth..new to our family French Bulldog puppy. Embrace was willing to add pup to our policy but for some maddening reason would charge us a retroactive payment to align coverage enrollment date with other dogs on policy. This would have meant we were paying insurance on the new pup BEFORE he was even BORN. Unacceptable. We went with another insurer and intend to not renew existing policies. I asked.."Embrace is willing to lose 4 policies totaling more than $3k annual premiums because of a $90 charge to add an animal that wasn't even born during coverage period in question?" Sorry, sir, that's the way our system works. Too bad.
Insurer: Embrace
By: David
Peace of Mind
Kirby injured his eye and after many attempts to save it the eye had to be removed. Embrace, in cooperation with the vet and hospital, paid them directly. Our out of pocket expense was the deductible only. Embrace staff was wonderful to deal with.
Insurer: Embrace
By: Sally
Looked after our bills immediatelyly at the vets
Looked after our bills immediatelyly at the vets no hassles To pay them
Insurer: Trupanion Canada
By: Joseph
Well see how the process is in the future.
Well see how the process is in the future. This was an initial claim that was less than my deductible. I would like to see how it goes when claims will be covered by trupanion
Insurer: Trupanion Canada
By: Adam
Best insurance Possible
I used your insurance with my cat Sparkle in her senior years. The premium was reasonable and payment was prompt. When I got Daisy age 8 now I couldn't say a better review than they always paid more than I thought and are always concerned with the well being of my cat
Insurer: ASPCA
By: Janice
Glad I Have This
I've got 2 dogs insured with Nationwide and have been pleased with our for both of them. Submitting claims is quick and easy and payment is quick with the electronic option. Every owner should look into this.
Insurer: Nationwide
By: Nicole
You are amazing.
You are amazing. I've had other pet insurance companies that either charged huge increases to my policy or were very slowly to pay. I love that you sent my refund directly to my bank account. Your customer service reps are very caring and sympathetic. I told the employees at my veterinary office what exceptional service you offer. They were glad for the feedback so they're able to recommend Trupanion to other customers.
Insurer: Trupanion
By: Andrea