Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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I'm so grateful for Trupanion.
I'm so grateful for Trupanion. You're the among the very few companies I deal with who are always happy to help with whatever situation I have going on with me, and most certainly with my companions here at home. If I'm hurting, you're empathetic and kind. If I have a question, you're helpful and kind. If I'm worried, you've never failed to put me at ease. Top that off with the fact that there've been a couple of times over the years when my payment didn't go as expected. Trupanion has listened and worked with me both times so that I can keep my critters' covered. No worries at all. Heck, if I could, I'd just call you guys every now and then just to say hi. :)
Insurer: Trupanion Canada
By: Mary
Paying for the insurance is easy
Paying for the insurance is easy with auto charge and the claim process was quick and simple. Thank you!
Insurer: Trupanion
By: Michelle
Because it’s easy to submit a claim and you get fast results
Because it’s easy to submit a claim and you get fast results
Insurer: Trupanion
By: Angela
Great friendly service
Great friendly service, quick returns and easy billing. Really takes so much stress off when you re already worried.
Insurer: Trupanion Canada
By: Jacqueline
It's quick, direct billed
It s quick, direct billed and you know where you stand right at the vet
Insurer: Trupanion Canada
By: Laurie
Nice people, great communication and easy to file a claim
When my cat was having some stomach problems and I knew I could count on getting reimbursed in a timely manner with little hassle from the great people at ASPCA health insurance. Today they called me to ask how my cat was doing, how the service had been and I added our new cat. I actually had just texted me friend who will be getting a dog soon to sign up with them. I feel really comfortable talking to people who I know care about their animals as much as I do. Shout out to Sandra and her Great Dane Glitter Girl!
Insurer: ASPCA
By: Maggie
Very simple to submit claim!
I love that I can upload my receipt/invoice to submit my claim on-line. There are no forms to fill out. So simple! I get an email when the claim is complete with an explanation of what was paid and what was not. Then the payment goes directly to my checking account. If you have a deductible, upload your receipt/invoice and they apply that to your deductible automatically. Simple and easy to do!
Insurer: Pets Best
By: Jo
Good insurance but reimbursement time is slow
I like the insurance but reimbursement of money paid could be quicker.
Insurer: ASPCA
By: Germaine
Best Pet Insurance Coverage!
I can't find words to compliment this company enough. I've had coverage for my 2 dogs with them for 10 years (back when you were called VPI). They are professional, helpful and work to educate me on the best policy options for each of my dogs. The claim submission system and payment speed are top notch. Easy to submit and I generally receive my payment in about 3 weeks. Love it! Not only have I already told any of my friends who will listen, but I continue to spread the word every chance I get. Keep up the great work and service!
Insurer: Nationwide
By: Barbara
So easy to use!
I have had ASPCA Pet Insurance for about 10 years. They have always been affordable, answer questions when I call or email without giving me a hardtime. When I have had kitties pass, they send a hand written card to the house. My payents always come quickly and using the website make it easy to submit claims. Thank you ASPCA Pet Insurance!
Insurer: ASPCA
By: Morgan