Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
Other Categories
Saved My Dog's Life
I got the top-tier insurance option because I'm a worry wart, and I'm so glad I did. My dog ate a bunch of raisins and the vet recommended a two-day hospital stay. The insurance had no problem issuing a reimbursement for this. I don't know what i would have done without it.
Insurer: Nationwide
By: Rachel
Incredibly fast, great customer service, very easy
Our cat had a 3,000 dollar surgery and we filed the claim and figo got back to us and approved the claim on the same day! Reimbursed us 100% and when we called their customer service line they were friendly and very helpful. We drained our savings for this surgery and Figo’s fast response has saved us!
Insurer: Figo
By: Michael
Great!
I’m so glad we have Nationwide. They were quick in paying my claims when my dog needed surgery. Thank you Nationwide.
Insurer: Nationwide
By: Lois
Always have been happy
Always have been happy with how quick I receive my money and plus you let me know you have the claim and that your working on it
Insurer: Trupanion Canada
By: Alison
Ease of the claims process
Ease of the claims process and the helpful assistance of your representatives and the quick evaluation and payment processing.
Insurer: Trupanion
By: Debra
My experience with Trupanion was “comforting.
My experience with Trupanion was “comforting.” When my pet is ill, I don’t want to argue or try to justify or explain vet procedures or costs to an insurance company. I like that Trupanion was fast in approving my claim with no hassles or headaches. The only thing I would have different is authorize direct deposit as opposed to having Trupanion send me a check. Thank you, Trupanion. You are truly sanity in this insane world.
Insurer: Trupanion
By: Stacey
You’re fast.
You’re fast. And with the direct deposit option it doesn’t get any better.
Insurer: Trupanion
By: Rebecca
Embrace is the Best
When we purchased our puppy, we knew we wanted to get pet insurance. I did my homework on many different companies and plans. Embrace company is excellent. When I turn in a claim, I get emails that it has been received, claim has been taken care of, and I get my check pretty quickly. I purchased wellness as part of the plan. Best money I ever spent. Entire spaying of my puppy was covered.
Insurer: Embrace
By: Kimberly
Quick and Easy
I recently moved and needed an insurance provider for my pup. Through USAA I found Embrace and was happy with the plan. I took my dog to the vet yesterday, submitted the required documents to Embrace, and received an email today that I was to receive my reimbursement about 10 days. As the title implies, the process was quick and easy!
Insurer: Embrace
By: Laura