Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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It was great
It was great. I was on the phone with a representative and had my question answered in under 2 minutes
Insurer: Prudent Pet
By: Unk
Amanda Mello was amazing!
Amanda Mello was amazing!! She definitely knows her stuff and made it very easy for me to decide to go with Fetch for my fur baby. Thank you Amanda!! I really appreciate your help.
Insurer: Fetch Canada
By: Angela Mazzulla
Karley was very helpful in selecting…
Karley was very helpful in selecting insurance for our new puppy!
Insurer: Fetch
By: customer
It was easy to process my claim.
It was easy to process my claim.
Insurer: MetLife
By: customer
Excellent pet insurance
I've now insured 4 cats through Spot. When I starting buying insurance for our current two 1-1/2 year old brothers as a precaution when they were still kittens, one of the cats unexpectedly developed some chronic health issues that have already nearly cost $2,000. As with all of our other pets, Spot has reimbursed me for the expenses promptly and without any administrative back-and-forth. I cannot recommend them enough.
Insurer: Spot
By: Geoff Ku
Spot has met all expectations
Spot has met all expectations in regards to reimbursement and timeliness. I would highly recommend this company.
Insurer: Spot
By: Dorothy Whittier
Ease of making claims
Ease of making claims; responsiveness and overall service.
Insurer: Spot
By: Consumer
Need information in a timely manner
I’m disappointed that the process took as long as it without knowing why. Only after calling and eventually getting an email did I find out that the delay was due to problems that had to do with updating the system. I would have felt more comfortable knowing that before I had to make the call. Especially since my monthly bill came right on time with no glitch.
Insurer: Pets Best
By: Richard
Customer Service is incredibile
Great peace of mind knowing our Little Charlie is in great hands. They make the process so easy. Thank you !
Insurer: MetLife
By: Richard A.
Lied to trick us into signing up, denied coverage
We asked very specific questions when deciding whether to sign up or not (will this cover exam fees? Dental?). After two separate claims were denied, I'm done. They found 7 different categories to make sure they denied EVERY penny, and after talking to customer service about how their policies are structured, and reviewing the paperwork, the business model is clear - lie to get you to sign up, because there are no consequences to lying. Then collect your money until you file a claim, which they will deny because basically nothing is covered. Then move on.
Insurer: Figo
By: Zach