Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Patient in answering my questions.
Patient in answering my questions.
Insurer: Nationwide
By: Linda
Amanda was a pleasure to talk with and…
Amanda was a pleasure to talk with and he was very knowledgeable.
Insurer: Fetch
By: Dianne Howard
Still waiting for policy confirmation…
Still waiting for policy confirmation and details two weeks later
Insurer: Nationwide
By: customer
They were very great about answering my…
They were very great about answering my questions! They came to my rescue real quick! Thank you!
Insurer: Pumpkin
By: Robyn
Let down after 9 years with Healthy Paws!
My dog has been with Healthy Paws for 9 years on the 12th of December 2025 my dog was taken into emergency & kept until December 16th. I submitted my claim to Healthy Paws they told me that my policy had changed on the 14th of the month (December) reducing my reimbursement to 70% from 90% !!! Leaving me with a hefty bill. I disputed the claim andI’m still waiting to hear back.
Insurer: Healthy Paws
By: Emmy Daniels
Great Customer Service
Great Customer Service! Vary easy and quick claims process.
Insurer: MetLife
By: Joe C
Good price and great customer service
Good price and great customer service
Insurer: MetLife
By: Amelia Marquez
Loved working with Rebecca!
Loved working with Rebecca! Made everything easy to understand and didn’t pressure me into a policy! Truly appreciate her patience and knowledge. Rebecca was relatable and as a parent to several furry children - she really listened to me.
Insurer: Prudent Pet
By: elizabeth.taylorgmail.com
He was very helpful
He was very helpful, managed to resolve the issue well.
Insurer: Fetch Canada
By: Suhyang Yang
Thank you
This is the second dog that we have had with HP Insurance. The process of submitting claims and receiving feedback/communication was above and beyond what I was expecting. This last claim was the biggest we have ever submitted, even when we had our dog Zoey Peele (RIP). I submitted 65 pieces of paperwork regarding Nala's injury, and when I tell you the process was dummy-proof (LOL), it truly was. I also thought because the bill was so much, that it would take a few months for everything; NOPE! We got back our money within 2 weeks of submitting, and that was right before Christmas, so needed. My co-worker has pet insurance with a different company and could not beleive HP process and quickness. His dog has a major injury months ago and it took them close to 6 months for a $6k claim. Once again thank you so much for making this process so easy.
Insurer: Healthy Paws
By: Raymond Peele III