Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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The process is very easy
The process is very easy. Upload documents and the process begins. An EOB is provided to explain exactly what is covered and what is not with a detailed explanation. If you disagree with something you can call their customer service and ask them to review it again.
Insurer: MetLife
By: Shannon
Pumpkin insurance happy with pumpkin is easy to work with…
Pumpkin insurance is easy to work with And payment proclaims are made quickly. Dealing with the agents they are extremely helpful and courteous. Very happy with choosing pumpkin for my pets insurance.
Insurer: Pumpkin
By: Peter
very efficient and friendly
Still a bit confused with website but reps very heilpful.
Insurer: MetLife
By: peter jones
Customer service was friendly and…
Customer service was friendly and helpful
Insurer: Trupanion
By: Catherine
Everyone was so empathetic
Everyone was so empathetic. This was such a tramatice experience for my family but I was handled with such care which is quite memorable.
Insurer: MetLife
By: DRedway
Professional and personable experience
The agent Jon was extremely helpful. Jon was professional and personable and patient, he provided multiple options for the new pet I was adding to our policies. My only negative is I would have liked to modify the deductable on existing policies but unfortunately have to wait until renewal.
Insurer: Nationwide
By: J A
I hear from you promptly.
I hear from you promptly.
Insurer: Fetch
By: Veronica Lotts
Quick response time and great service
Quick response time and great service
Insurer: Nationwide
By: laura gosselin
Cat died can't reach anyone been trying for a week
My cat passed away, You used to be able to cancel a policy online when a pet passed away not apparently that is not the case anymore. The chatchat feature doesn't work says you have to call. So I call and the recording states hold times are 30 to 40 minutes!!!! I'm grieving the death of my pet and the only way to cancel their policy is to sit on hold for 40 plus minutes!!! ARE YOU KIDDING ME!!! WHAT IS WRONG WITH YOU THIS IS RIDICULOUS AND UNACCEPTABLE What happened? You used to offer such good customer service now you're just the absolute worst you all would be absolutely ashamed of yourself making a grieving parent to through this, this is absolutely insane truly the worst customer experience I have ever had
Insurer: Pets Best
By: Casey