Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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MetLife pet Insurance is a must have I learned. The hard way.
MetLife pet Insurance is a must have. I learned this the hard way. going to the vet can cost thousands and you need to know that you have someone at your back watching over you. That is MetLife Pet Insurance. They have been there for us every vet visit big and small. Their rates are low, the have no complicated claims process, quick and fair payments and help for everyday tasks. They have it all.
Insurer: MetLife
By: Howard & Maya 🐕🦺
MetLife pet insurance has been great…
MetLife pet insurance has been great for my pets. They are always friendly and answer all my questions.
Insurer: MetLife
By: Laura
Harrison’s Story
"In 2024, My then 5 year old rescue pit, Harrison, became acutely ill To the point our primary vet had us rush him to the emergency vet. After a few days there and unresponsive to treatment Harrison had to be transferred to a specialty hospital. Harrison spent over a month in the hospital throughout this whole course. He needed a feeding tube, biopsies, meds, fluids, labs, you name it. Harrison is now 6 years old and thriving. I cannot express how grateful I am to Pets Best for allowing me to have more time with my best friend. The filing process was quick and easy. I was reimbursed anything I was owed. I now encourage every pet parent I meet to get pet insurance and always recommend Pets Best. "
Disappointment ..
Their customer service agents are horrible. They wanted all this medical history for a $16 supplement.. they eventually paid me for all of the submissions but when your dog is having liver issues and your vet said they might not make it, the last thing you want to do is argue with Healthy Paws. One agent, Ron, said we need to make sure it’s not a pre existing condition. I told him she was with them since I got her for 8 years.. she had no pre existing conditions that you can use an an excuse to not cover. So incredibly rude. She needed emergency hospitalization and they said.. “email us and we will call you for direct pay request.” I’m sorry do u know what emergency means? ABSOLTLEY horrible service in my time of need… also.. their monthly premium goes up 50% every year.. and they don’t cover her prescription food. Which is nonsense because they cover prescriptions. I’m so disappointed.. so upset I paid so long into an insurance for almost a decade to be treasured like this in a time where my dog needed them most. Thank God she’s better.. just go somewhere else ..
Insurer: Healthy Paws
By: Kristina
Only great experiences
We had often heard stories of problems with claims for pet insurance, but we've never had any problems. So happy to have Metlife Pet Insurance.
Insurer: MetLife
By: customer
We received our refund quickly and…
We received our refund quickly and direct deposited into the account. They made it easy to submit claims and upload medical records and invoices. They updated me during the process so I knew what stage we were in. I recommend fetch I have been with them for over 10 years when they company was called petplan. Thanks for having our backs yet again!! For people who will go broke saving their pets (like me) pet insurance is super important!
Insurer: Fetch
By: Andrea
Jeremy was very helpful and…
Jeremy was very helpful and informative, and very pleasant to talk to. I just wish you still offered the plan my other dog , Zion, has with you.
Insurer: Nationwide
By: Debbie Weringer
Not happy with PetsBest
I chose PetsBest based on other reviews I read & Reddit threads saying they processed things quickly and were a good company. I am not happy so far--my first issue is technology. I had to reset my password, and when I clicked the reset link in my email, I got some message that the token was already used (it wasn't). There was absolutely no way to reset my password at that point, meaning I had to get in touch with the company. There is no way to email them, and the chat on their website said nobody was available/I had to call. When I called, I was on hold for an ungodly amount of time and never even reached a person. Eventually, I found my password and finally logged in- but what would have happened if I never found it??? Second, in regards to claims, they take SO LONG to process. Reviews & threads said that they were fast, but that was obviously not true. I get emails apologizing for the delay and it just takes far too long to get things processed. I am not really happy with my experience so far and am grateful I only paid quarterly and that my dog is still young enough so I can switch companies. I do not recommend Pets Best.
Insurer: Pets Best
By: Danielle
Travis was great
Travis was great! Very informative, and gave every detail I needed.. I love that i got insurance for my baby ferret. Definitely will spread the word for other people's fur babies
Insurer: Nationwide
By: customer Rneee
My advisor Manny was great
My advisor Manny was great! He was knowledgeable about issues occurring in rabbits and he got me a great rate for my new bunny. I checked my rate before my bunny came home and Manny remembered to call me after I got him and started my application.
Insurer: Nationwide
By: Shakirah