Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Knowledgeable
Answered my questions. Friendly and professional
Insurer: Nationwide
By: Christina
I submitted a claim and within a week…
I submitted a claim and within a week or so they reimbursed me the 80% it was great that I didn’t have to wait for it
Insurer: MetLife
By: Lisa
Kind
Agent was pleasant and answered all of my questions.
Insurer: Nationwide
By: Piggie Mom
good support
good support - Trupanion interfacing directly with my Veteranarian makes it much easier to process claims,
Insurer: Trupanion
By: Keith
Fast and friendly reponse
Fast and friendly reponse. Made it essier to fill paperwork
Insurer: Pumpkin
By: belkys
Jeremy was very knowledgeable
Jeremy was very knowledgeable , friendly, and explained my coverage very well
Insurer: Nationwide
By: Jean
Great experience in restarting dog insurance
Great experience with Amanda today in restarting my dogs insurance! She was friendly, professional, patient and answered all my questions to my satisfaction. It solidified that I made the right decision for my dogs health insurance! I loved the seamless way that Princess transferred me directly to the correct dept to handle my concern exhibiting great teamwork!
Insurer: Fetch
By: Denise
Using MetLife is easy
Using MetLife is easy! The people are always pleasant and helpful. I love knowing that I’ll always get something back with the,.
Insurer: MetLife
By: customer
Clear communication
I had many questions about the policy. I was very thorough going through it. Joshua made it easy to understand, was very helpful and quick to get back to me. Excellent customer service.
Insurer: Fetch Canada
By: Tacia
Joshua Sabado was so helpful in…
Joshua Sabado was so helpful in answering all my questions about Fetch. I signed up on the spot! If he is any indication of great customer service then I've come to the right place.
Insurer: Fetch
By: Lynette Lebduska