Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Filing claims is quick and easy
I have filed several claims to MetLife Pet Insurance and I found this agency is super in responding and explaining to my claims. They made it easy to submit and file a claim. And the turnaround time frame in response to my claim is great. I really appreciated their service.
Insurer: MetLife
By: Tina
Great
Great! I called to add a new cat and was very happy with my experience.
Insurer: Nationwide
By: customer
Representative took time to explain the…
Representative took time to explain the difference in plans and was kind
Insurer: Nationwide
By: customer
My experience with Spot has been…
My experience with Spot has been excellent!
Insurer: Spot
By: Nancy Baker
Very polite and informative.
Very polite and informative.
Insurer: Fetch Canada
By: Pardeep Sandhu
All questions answered!
Josh answered all my questions I had about our policy and even gave me a discount, great experience with customer care.
Insurer: Fetch Canada
By: Sabryna Dass
Laura is very sweet
Laura is very sweet , patient and sound very experienced to handle my case .it worst to give her the best rate. 10
Insurer: Fetch
By: Jennifer Chan
Great customer service and fair…
Great customer service and fair coverage of claims
Insurer: Pumpkin
By: customer
0 stars scammers
0 stars, this company will scam you, as many others, be aware, you can’t cancel, and the chat bots are terrible, I have my direct deposit set up, and they send me a check and charge me for it, and when i asked them why, they said a bunch of lies, like a didn’t have direct deposit set up and when i send I picture of it, they said oh is because of my card ? Like no explanation nothing, don’t waist your money and time here, I heard Lemonade have better options, also this scammers take a lot of time to process the claims so I hope you’re not needing that claim money back soon because they’re gonna make you wait for ti couple o weeks too, people who tell you on insta or facebook that this app is good they were paid to do so, don’t believe every good review they probably made from IA, also i am paying for the 90 % reimbursement and guest what you don’t get no even 30 percent back, i took my cat to the vet and spent well 300 dollars , and they just wanted to send me a 50 dollar check and charge me a fee for it, this is just silly and a waste of time and money , be smart don’t fall for this bs
Insurer: Fetch
By: karol suazo
Helpful & knowledgeable representatives
Helpful & knowledgeable representatives
Insurer: Prudent Pet
By: Akin