Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Mixed reviews
I like the service, it’s very easy to file a claim. I hate that you say my dog has all kinds of pre existing conditions that you don’t cover with the amount that I pay for her. Also, the claim took longer than usual this time but that may just be because of the holidays.
Insurer: Pets Best
By: Kara
Fabulous!
Absolutely incredibly hassle free way to file a claim. App is created with consideration for customers, claim dining is easy and the refund came within days. I wish human insurance was thia easy
Insurer: MetLife
By: Marina
Timely Review
My claim was reviewed and processed in a very timely manner. Always great customer service!
Insurer: MetLife
By: JODY FINKS
Timely and fair
Exceptionally clear and timely in their reviews of claims, and eminently fair in their coverage decisions. Best insurance company I've dealt with!
Insurer: Spot
By: Thomas
My experience with Met Life for my pet…
The customer service representatives are always knowledgeable and helpful. Sending in invoices for claims is incredibly easy and Met Life pays out very fast! I’m so glad I switched from nationwide!
Insurer: MetLife
By: Dolores
Quick and easy!
MetLife Pet Insurance is the best! Easy to download documents, fast payments, easy to transfer to bank. Really a good company to deal with. Thank you!
Insurer: MetLife
By: Mindy
This was such an easy app to use
This was such an easy app to use. I hope everything that follows is as easy as enrolling.
Insurer: MetLife
By: adelaide mccormick
Medical issues concerning pets are…
Medical issues concerning our pets are never easy especially when great expense is involved. It is an emotional time to be weighing the cost of service versus care of your pet. Knowing you have coverage for emergency costs is helpful. It took me months to submit my claim due to the emotional loss of my dog. The process was smooth and I felt compassion from those I spoke to that helped me through the process. Reimbursement was timely and so appreciated.
Insurer: Spot
By: Patricia Lystad
The quickness of processing a claim request.
Quick response and the simplicity of submitting a claim. Outstanding phone assistance when needed. Outstanding email updates on the status of your claim.
Insurer: Spot
By: Louis Stortini
Everyone was very helpful over the…
Everyone was very helpful over the phone and provided me with options for my new kittens!
Insurer: Nationwide
By: customer