Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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One of the best customer service departments I deal with.
I couldn't figure out how to find certain information on the web site and the representative helped me. Then he also helped me to find out if I had already submitted certain medications as a claim. I had not. Personable, professional, knowledgeable, and caring persons at MetLife make this one of the better customer service departments I deal with.
Insurer: MetLife
By: Carol
Best Pet Insurance we have ever had
Best Pet Insurance we have ever had! They are quick to review and if there’s a problem with a claim, they listen and consider. Highly recommend!
Insurer: MetLife
By: Terri
Straightforward process and good…
Straightforward process and good communication throughout.
Insurer: MetLife
By: JW
Helpful and Professional
Darren was very helpful and professional. He answered all of my questions and was able to quickly set up policies for my two guinea pigs.
Insurer: Nationwide
By: Jessica
Kevin Rentch was outstanding
Kevin Rentch was outstanding. He is the reason I’ve had this insurance since 2002. This is the 3rd dog on Nationwide. Kevin is extremely knowledgeable and very kind!
Insurer: Nationwide
By: Nicholee Kosta
Aileen was great and answered all the…
Aileen was great and answered all the questions I had which let me make my decision much easier to add my 2nd dog to the policy
Insurer: Fetch
By: Leigh Drzik
The agent was very concerned with what…
The agent was very concerned with what I wanted for coverage and no hard selling. Made it a pleasure.
Insurer: Nationwide
By: JoAnn
Knowledgeable & Patient
Jeremy was very knowledgeable and patient. He explained everything and answered all questions. I referred him to my friends.
Insurer: Nationwide
By: customer