Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Easy upload of documentation and fast…
Easy upload of documentation and fast response time.
Insurer: MetLife
By: customer
A valid claim was denied and a phone…
A valid claim was denied and a phone call to a rep resolved the oversight quickly. It took another two weeks but it was during the holiday season. I was very satisfied with how well everything was handled.
Insurer: Pets Best
By: Eve Sclawy
Recommend Pet's Best
I have had for Pet's Best for our 2.5 year old dog for almost two years. We have the wellness plan included and have used it easily. It is very user friendly to see what is eligible and how to submit. I like the updates sent by email during the claim the process has taken about a week from start to being reumbursed for eligible costs.
Zero Update
I’ve not received any packet of coverage or even a status update or phone call letting me know when coverage starts. Nebraska does not have a waiting period. Thank you!
Insurer: Nationwide
By: Ara Hammes
Metlife is a great company to have
Metlife is a great company to have. My pets have insurance and I have a little piece of mind. Usually quick claim turnaround. Professional customer service representatives .
Insurer: MetLife
By: customer
Phone representative (Yaz?) was…
Phone representative (Yaz?) was amazing. Explained everything, including how to navigate payment process. Super knowledgeable, personable and professional. I could not be happier, dude was awesome
Insurer: Nationwide
By: Gracie's dad
A considerate person does help!!!!!
I spoke to one of your representatives who went out of his way to help me get more money on my claim. I did receive 145 more. He was kind considerate and understanding
Insurer: Spot
By: Shelley Samocki
I have had great service from Metlife
I have had great service from Metlife. they respond quickly and pay quickly. When I have ahd questions the call is painless and fairly fast. I definitely appreciate the service. thw insurance allows my dog to live a healthy life with her disease. Thank you
Insurer: MetLife
By: ROBERT KINNEY
Always helpful and they processed…
Always helpful and they processed claims promptly.
Insurer: MetLife
By: customer
You were quick to acknowledge the…
You were quick to acknowledge the complaint and take action with your promt response. It’s a great insurance company, I highly recommend you,100%
Insurer: Spot
By: Maria Hernandez