Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Ecellent Experience
The whole experience was excellent. The support from your team make it easy for the entire process. You guys evaluated my claim real fast and i got answers right away. Too bad i still not getting my refund, just waiting for a check on the mail. Besides that i am very happy with my insurance choice. Keep the good work!!
Insurer: Spot
By: Ivan
I have had a good experience with Pets Best Insurance
Claims are processed in a timely manner. Explanations are detailed and accurate. When I have called for info on how to file a claim, it was easy to speak to a person, and she was knowledgeable and helpful. Overall, I am very happy with this coverage for my dog.
Great help I trying to nagavate my new…
Great help I trying to nagavate my new claim. Was having trouble up loading it
Insurer: MetLife
By: Patricia Randall
Representatives are such a pleasure to work with
Representatives are such a pleasure to work with.
Insurer: ASPCA
By: Andrea Lovell
Make decisions based on health, not cost
Helpful customer service. Helps me feel empowered to make decisions for my pets based on their health, not the cost. Very helpful for taking care of my kitty who we learned needs to eat a specialty food moving forward - MetLife works with my vet to cover a lot of the cost.
Insurer: MetLife
By: customer
Easy to submit claims..prompt reply and…
Easy to submit claims..prompt reply and results..very satisfied with pumpkin pet insurance.
Insurer: Pumpkin
By: Michael
Highly recommend MetLife Pet!!!
We absolutely love MetLife Pet Insurance! I believe the premium is competitive with comparable policies with other carriers. Their claims process is super easy and reimbursements are quick to be paid out! Making changes (adding/removing pets) to our policies has been a breeze. Their customer service is always great as well. I’ve only had to reach out a couple of times, but each CSR was always very friendly, personable, and very helpful. We always recommend MetLife Pet Insurance to friends and family who have pets!
Insurer: MetLife
By: Veronica I.
Claims are easy to submit
Submitting claims for my cat's care is easy. I am thankful I selected MetLife pet insurance, recommended by my local shelter when I adopted her as a kitten. She was a stray, and unknown to me or the shelter, was ill at adoption. Thanks to MetLife Pet, I was able to provide her the care she deserved without worry.
Insurer: MetLife
By: Julie
Great and reliable!
Submitting a claim and receiving reimbursement has always been very easy and reliable. Having Metlife always ensures my pet can have the best care whenever needed.
Insurer: MetLife
By: customer
Thankful to have found this insurance
I have had to use my insurance a few times this year and when I filed the claims, I was reimbursed within just a couple days and when I had to end up going to the emergency vet hospital, they were able to get paid directly from Trupanion and filed the claim and I just had to pay my portion, so easy and thankful to have this insurance for my 3 hairless babies
Insurer: Trupanion
By: Mary