Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Trupanion has been amazing in every way!
Trupanion has been amazing! Our pup has been really sick over the past month, in and out of the vet and the hospital/ICU and Trupanion was incredibily responsive (on the spot!), supportive and we are so thankful for the coverage as well as the overall customer service experience.
Insurer: Trupanion
By: KP
Great customer service
I recently got my two cats insured with Pumpkin pet insurance I filed my first claim and was very happy with my experience We adopted the cat just one year ago and did not have his health history they worked with me and my claim was taken care of in a timely manner my emails were answered promptly overall a five star experience
Insurer: Pumpkin
By: Farnaz
Passionate
Amanda was Awesome!! She answered all my questions, was compassionate and patient. She was the reason we made our decision to switch to Fetch. Thank you Amanda for all you do.
Insurer: Fetch
By: RJ
Stephanie was very helpful with my…
Stephanie was very helpful with my questions about my policy and coverages
Insurer: Prudent Pet
By: bmooreyahoo.com
Everyone was super helpful!
Everyone was super helpful with answering my questions. I'm just not sure that I understand where to go from here
Insurer: Trupanion
By: CM
I filed three claims at the same time
I filed three claims at the same time. One claim is still pending info from the vet, so I won't review that one. One claim was reimbursed as expected - 5 stars for that. The other claim was reimbursed at about 20% of the total - much lower than expected. I sent a follow up asking why the amount was so low and still have not received a response. 1 star for that.
Insurer: Embrace
By: Leslie Hafter
Pumpkin pet insurance is a great way to…
Pumpkin pet insurance is a great way to be prepared for the unexpected, should something ever occur. They are always quick to respond on claims. Great experience!
Insurer: Pumpkin
By: Susie