Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Helpful Support with Emergency Services
During a very scary time for our dog and our family, Trupanion again came through with the support we needed. They were quick to respond to requests and quickly approved our claims, even over the holiday. It is so helpful that our emergency vets were paid directly, leaving us with a realistic amount to pay for his life-saving services.
Insurer: Trupanion
By: Becky
Website is Failing
I have several pets insured with Embrace. Although their premiums have skyrocketed over the past year, I need to look into adding another dog to be insured. I have tried multiple times to get a quote at their website and I constantly get an error message. So I called them to find out what is wrong with the website. I was told the issue would be looked into. Four days later there is no improvement or change in getting a quote. Higher premiums and less service. Not what I was hoping for.
Insurer: Embrace
By: Nate
You have been great
You have been great! Thanks !
Insurer: MetLife
By: Celia Arriaga
Easy interaction
Easy to submit my pup's claim and received reimbursement promptly. Pleased with my interaction.
Insurer: MetLife
By: Customer JD
Help for my tri-pawd!
I was really worried when my tri-pawd starting having some issues with his leg after 5 years of stability. I didn't think insurance would help him, but MetLife has been wonderful to work with so far. They are helping us be able to give him the Physical Therapy he needed to get stable again-Thank you!
Insurer: MetLife
By: customer
This is the second time I’ve had to…
This is the second time I’ve had to take one of my fur babies to the hospital. They are extremely kind, and they seem to be very gentle and very interested in our cats as a family member, and not necessarily as a pet. My experience with them has been stellar from the front desk to the back They are expensive. But they are kind.
Insurer: Trupanion
By: Roxanne
Responsive
Responsive, accurate, fast, thorough.
Insurer: Pumpkin
By: Peter J Buscemi
Pets Best is amazing
Pets Best is amazing. Wonderful customer service. Rates and coverage options to fit any budget. The claims process is simple and works seamlessly with prompt processing. I highly recommend Pets Best and am so glad to have them to assist with our pets health care needs.
Insurer: Pets Best
By: Edward Majewski
MetLife uses AI to begin the claims review
Apparently, the company uses AI to review the claims and my cats diabetic blood tests for ketones keep getting rejected. The AI flags them as a preventive heartworm test. I have to call the company every time I submit so that it can be corrected. They do correct and have put flags in the record, but it makes it a lengthy and inefficient process and a poor use of my time. It’s very frustrating.
Insurer: MetLife
By: Cheryl