Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Extremely Easy
It was extremely easy to download all required forms on your website. When I would sign in to check the status I could see I was in "queued" status which let me know the claim was being reviewed. The only thing is that claims should be processed sooner as I needed to pay my credit card soon so I would not have interest charged on my credit card account.
Insurer: Spot
By: Emcee
Well Done!
Well, you made a contract with me and you are fulfilling it. What more can I ask? I do things by mail so it takes longer, but your checks come. Thank you.
Insurer: MetLife
By: Leslie
Highly Recommend MetLife
I couldn’t be more satisfied with MetLife pet insurance. The communication was fast, easy, and effective. I would recommend MetLife pet insurance to anyone who would like to benefit having security for all your pets needs.
Insurer: MetLife
By: Henry
Trupanion is one of the better pet…
Trupanion is one of the better pet insurance companies out there.
Insurer: Trupanion
By: Chris Sapienza
I ran into problems trying to log in to…
I ran into problems trying to log in to my account but once I spoke with customer support everything went smoothly.
Insurer: MetLife
By: Lorraine customer
Claim processing was quick
Claim processing was quick. I received email updates along the way.
Insurer: MetLife
By: Stacey
Very easy to file a claim with MetLife…
Very easy to file a claim with MetLife pet insurance .
Insurer: MetLife
By: Ron Cohea
Met Life Prompt
Met Life does a thorough and quick review of my claims with promo payment.
Insurer: MetLife
By: Lorri Hanna
I signed up as a new client and Rebecca…
I signed up as a new client and Rebecca was very thorough with explaining how the policies work and the different coverage amounts. She was friendly and I didn't feel pressured to sign up right away.i wish all representatives were like that!
Insurer: Prudent Pet
By: Lorraine Bailey
Phone rep was very knowledgeable and…
Phone rep was very knowledgeable and helpful.
Insurer: Prudent Pet
By: kingjoegmail.com