Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Amazing service from Amanda
Amazing service from Amanda. She took me through the entire process and explained everything about the coverage. Thank you Amanda! You are amazing!
Insurer: Fetch Canada
By: Julia Novitchkova
Great coverage and customer service
Previously had Met Life Pet Insurance for one of my dogs and they were amazing. So easy to deal with and great coverage. When my dog passed away, they refunded me for the remaining balance I had with them. I highly recommend this company.
Insurer: MetLife
By: Linda Roy
Your rep Cynthia was outstanding
Your rep Cynthia was outstanding! She explained all the ins and outs of the new policy. Quite honestly, I went into the call thinking I would not purchase a policy. Due to Cynthia’s help I purchased a policy. Tom
Insurer: Nationwide
By: Tom Cushing
Great customer service and great…
Great customer service and great explanation of benefits.
Insurer: Nationwide
By: customer
I was pleased with the customer…
I was pleased with the customer representative how she explained everything I needed to know
Insurer: Nationwide
By: Trina Handy
Very professional
Art (ext: 6229) was very professional and helpful. He explained the plan and added my second pup.
Insurer: Nationwide
By: J.B.
Responsive and quick
Representatives have been responsive to inquiries and reimbursement payments have been very fast.
Insurer: Nationwide
By: HZL Pet Parent
If Only All Insurance Worked This Well
We’ve insured our Bernedoodle with MetLife Pet Insurance for several years now, and they continue to impress us every single time. The claims submission process is incredibly seamless, responses are fast, and they do an excellent job keeping you updated throughout the entire process. Honestly, I’ve commented more than once that I wish the claims process for my personal healthcare insurance worked even half as smoothly as it does for our dog. MetLife is truly remarkable in how efficiently and consistently they handle claims. It’s rare to find this level of reliability and communication, and it gives us real peace of mind knowing our pup is covered.
Insurer: MetLife
By: Ron Legus
Excellent Customer Service
I had to work through changing insurance for multiple pets. Daniel was patient, kind, and took all the time I needed to answer my questions. It was a pleasure working with him.
Insurer: Nationwide
By: Michaelann