Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Terrible experience
Terrible experience. Don't waste your money. We have never had pet insurance before… And after dealing with Petsbest for 7 months and getting all types of excuses and denials (and then told I'm only halfway to meeting the $500 deductible)...I canceled.
Insurer: Pets Best
By: Darla
Dissatisfied
Claim turnaround time is longer than usual lately. Filed claim with RX number on receipt and sent photo of label. Figo is requesting more paperwork! This is ridiculous. Hire English speaking reps who are knowledgeable. Service has gone downhill & premiums are higher than ever. A unsatisfied long-time customer.
Insurer: Figo
By: Mm
Fast service and great communication
Fast service and great communication
Insurer: Figo
By: Michele
Very easy to use with our Vet’s help
Very easy to use with our Vet’s help! We have tried other pet insurance companies and Trupanion is the only one we’d use again!
Insurer: Trupanion
By: Joel
The woman who helped me was very…
The woman who helped me was very helpful!
Insurer: Nationwide
By: customer
Terrible vendor. Website and app down since Nov 2025
I've had Pets Best for over three years now and when finally seeking to get reimbursement for coverable elements of my dogs annual checkup, found both their app and website are not only down, they've been down since November 2025! This is ridiculous in this day and age. Have been trying for a solid week to reach them through their phone line to no avail and now will have to file through email. Suffice to say that I will be canceling my plan after this. It's ridiculous to pay $720 a year for insurance that I cannot get assistance
Insurer: Pets Best
By: Chris Pierdominici
I’ve used Healthy Paws Pet Insurance…
I’ve used Healthy Paws Pet Insurance for over 10 years, and they’ve been excellent. Claims are easy, reimbursements are fast, and there are no surprises. Their customer service is professional and compassionate, and they’ve given me real peace of mind when my dog needed care. I highly recommend Healthy Paws. 🐾
Insurer: Healthy Paws
By: Lorenzo Piccolo
Was not paid for operation because…
Was not paid for operation because there were no pre existing vet visits. To me that means no pre-existing problems. Canceled my coverage after receiving no help. Would not recommend this company.
Insurer: Prudent Pet
By: Sharon Good
Peace of Mind
MetLife Pet Insurance is always quick to respond to my questions and easy to file a claim. This gives me great peace of mind that my pet’s health is as great a priority to them as it is to me.
Insurer: MetLife
By: Sherri Nelson
Easy and Fast Process
The ease of filing a claim and how quickly the claims were paid were a relief during a difficult period in the health of my pet. Gave me one less thing to worry about.
Insurer: Trupanion
By: Kim