Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The best service and the quickest
The best service and the quickest
Insurer: Nationwide
By: Timothy Brooks
Rebecca assisted me with my pet…
Rebecca assisted me with my pet insurance inquiry. She was very professional and answered every question I had throughly. She also offered great suggestions for my pet’s personal situation. Thank you, Rebecca!
Insurer: Prudent Pet
By: lynnlafatagmail.com
Super easy to use
Super easy to send in claims and customer support has been helpful. Gives a breakdown of what got covered hy the insurance.
Insurer: Spot
By: Kiwi
Payment of claims...
I hate that it comes down to this, but you just always read the fine print. They say the claim is processed in 2-3 business days, however what they do not tell you is that it takes 4-6 weeks to review the claim before they process it... At this point I feel like it is a Scam and would not recommend and make sure to review all other Pet Insurance options and read the fine print. Also, in talking to the person a few minutes ago, I really got the feeling that he was trying to prepare me for when the claim comes in do not expect the full amount to be paid...
Insurer: Spot
By: Scott Trapp
Online portal is easy to use and fast.
Online portal is easy to use and fast.
Insurer: Spot
By: Anthony Pipitone
Impressed with Pets Best
Our dog had a major leg injury in December 2025. We filed several claims for the same injury as she had multiple visits to the vet, including the emergency visit, a big surgery and many follow up visits. We had a $250 deductible and 90% coverage and they paid as expected in a timely manner so we are very happy with Pets Best! Without it we would have paid thousands of dollars.
Professional Business Discussion
Answered all of my questions, including those that were included in our email exchange. Type of person that makes doing business a good experience.
Insurer: Fetch
By: Jack
Spot is easy to work with their…
Spot is easy to work with their insurance plans are stated and they do have a quick response for claims
Insurer: Spot
By: Chantilly Garvey
Very responsive
My Shih Tsu Dahlia tore a ligament in her hind leg. Having Spot insurance, took the worry out of getting her treated and the required surgery. Submitting a claim was easy. Spot very quickly processed the claim and deposited the funds. Thank Spot!
Insurer: Spot
By: Kathleen Ellertson
Trupanion makes it easy to submit…
Trupanion makes it easy to submit invoices and the approval process is quick.
Insurer: Trupanion
By: David