Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Embrace is a very good pet insurance
Embrace is a very good pet insurance. Claims are processed quickly and customer service has always been good. But like every insurance out there, after the first year, the premium increases considerably.
Insurer: Embrace
By: Virginia Garcia
Josh at Fetch pet insuranceJosh was very pleasant and helpful…
Josh was very pleasant and helpful answering all our questions asked.
Insurer: Fetch Canada
By: Jim
Daniel was SO helpful
Daniel was SO helpful! He was very kind and easy to talk to! Not to mention the prices are very low! 14 a month for my Cockatiel! You guys rocks!
Insurer: Nationwide
By: K Steinhouse
My Customer Service Representative
My Customer Service Representative, Alyiah, was awesome! We got disconnected (I believe on my end) and she called me back twice to make sure she caught me (left a message the first time). She waiting patiently with me on the phone and was so kind!
Insurer: Fetch
By: Harmony
Excellent customer service in…
Excellent customer service in correspondence and turn around time!
Insurer: Embrace
By: Francesca
Very easy.
Simple easy to navigate,quick and efficient.
Insurer: Sonnet
By: Rob Thomson
Customer service agents were very…
Customer service agents were very helpful. The app is friendly and easily. Submitting a claim on app was smoothly.
Insurer: Spot
By: Tina Lee
NOT IMPRESSED
I have had Embrace Pet Insurance for about a year and a half. The first few claims went quickly. They were routine vet visits. Then comes December of this year and I need to cover the TPLO surgery. I send them the office visit claim, as well as the heads up for the surgery. Now they need more information, they don’t have the 1 year prior history….even though they had received that upon signing up for insurance. This claim as well as the actual surgery claim is still on hold for more health records. I made sure to call them because they were not specific about which Vet was not complying with their request. So, I went to that office and made sure the records were sent immediately, with me cc’d. They did comply. Now I am still waiting, no updates, just waiting. There updates are not something valuable, because it’s just an automatic email response . Not happy so far.
Insurer: Embrace
By: Barbara Stiger
You need pet insurance!
Our pup was diagnosed with IVDD in April of 2025 followed by IMPA in November. The medical journey he has been on would be unmanageable without pet insurance. HealthyPaws has paid out more than $50k dollars for my pet alone in 2025. My claims were processed quickly and without issue. I cannot recommend HealthPaws enough. THANK YOU SO MUCH FOR SAVING MY BOY
Insurer: Healthy Paws
By: Slammy