Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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It was incredibly easy to submit a claim.
Our expecience with Spot has been nothing short of great! The website is easy to navigate, and submitting a clain has been very easy. I would highly recommend this pet insurance provider to all pet owners.
Insurer: Spot
By: Betty Pugh
My online sign in was non functional
My online sign in was non functional. I had some very useful resolution from the insurance rep and his technical team. I was able to recoup an expensive vet visit for the injectable medications used to treat my wonderful dog!
Insurer: Trupanion
By: Elizabeth
Great customer service
Great customer service. Fast processing.
Insurer: Trupanion
By: Renee Marks
Excellent service
Both agents I taped to were very knowledgeable and professional. They helped me with my odor quickly and I wasn't felt pressured by extra sales.
Insurer: Nationwide
By: Melissa
New MyPetCloud portal is full of issues
Original portal to upload claims was not the best, but it worked. The new mypetcloud portal doesn't work at all. Reviewing my most recent claims, the claim amount shows as $0 and the attachments are just the generic confirmation emails from petsplusus and not the actual invoice or claim. So there's no way to know what was actually being claimed. Attempting to upload a new claim via the browser and after going through mutliple pages of clicking and entering 1 piece of information per page, it tells you it failed to submit the new claim. Also, don't try to use the mypetcloud.com site via your phone as it will force you to download the app and won't allow you to use the website.
Insurer: Pets Plus Us
By: Edward
easy to submit claims
easy to submit claims, relatively rapid turnaround and fair reimbursement. this is my first major experience with Fetch, and I would recommend it to anyone asking. thank you
Insurer: Fetch
By: Margaret Link
Great customer service
Rebecca was awesome! I was adding a second dog to my account and she made it so easy. Thank you Rebecca
Insurer: Prudent Pet
By: Tracy
Great customer support
Great customer support. Answered all my questions.
Insurer: Nationwide
By: Dave
Great experience during a very stressful time.
Made three calls to customer service during the latest claim process. Before talking business, the customer service folks always asked how my pet was doing and offered sympathy on her deteriorating health. They were also knowledgable and polite. I filed 2 claims this year, both were processed quickly without a lot of hassle.
Insurer: MetLife
By: RU
Polite, Patient & Knowledgeable - Thank you Josh
Josh was polite and very patient (shhh... I signed up while at work). He answered all of my questions very quickly/knowledgeably and thoroughly.
Insurer: Fetch
By: Evan Salka