Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Friendly and helpful staff
Friendly and helpful staff
Insurer: Nationwide
By: customer
Getting this policy was an efficient…
Getting this policy was an efficient and very easy process. Delta was excellent and took the time to ask all pertinent questions.
Insurer: Nationwide
By: Martin Klein
The ease of submitting a claim
From the time I submit a claim to the time I receive the EOB for the service is incredibly fast. I can appreciate that so much. They also have an incredible customer service staff
Insurer: Pets Best
By: Sue C
Aileen, thank you so much.🙏❤️
Aileen was a BIG help. I was having problems the day before downloading my pets medical records. With the sweetest voice she eased my anxiety and helped me in the most lovely way. Thank you so much Aileen. Chicken Strip And Waffles appreciate it.
Insurer: Fetch
By: Rene Barrera
I researched several different pet…
I researched several different pet insurance companies. It came down to two that offered almost exactly the same thing for the same price. Josh was the tipping point for us to go with Fetch. He was knowledgeable, helpful, answered all my questions, has a great attitude, and was kind and patient as we puzzled out the best options. I would recommend him!
Insurer: Fetch
By: Char
Second Dog Added
We’ve had pet insurance with Fetch for a couple of years now. We have just gotten a new puppy and Justin was great to go over options with for the new policy.
Insurer: Fetch Canada
By: Patricia Nicholson-Giglio
I worked with Lauren today to discuss…
I worked with Lauren today to discuss insurance options for my rescue puppy, Mickey. Lauren was very knowledgeable, informative and helpful. She made my decisions so easy for me! I’d highly recommend her to anyone else in need of insurance for their pet! Leslie M.
Insurer: Fetch
By: Leslie Murphy
Great experience
Amanda was amazing to deal with. She helped me choose the best plan for my fur baby and was a delight to talk to!
Insurer: Fetch Canada
By: Greg
Bec no body can talk by phone
Bec no body can talk by phone, I have a problem with the insurce , can u adjust the start date into Jan 29? Thanks
Insurer: Sonnet
By: Julita Caronan
The customer service agent I spoke with…
The customer service agent I spoke with was extremely knowledgeable, helpful and courteous.
Insurer: Nationwide
By: customer