Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fetch is the best
Customer service lady was very very nice and answered all my questions to my satisfaction. I will gladly talk to her again.
Insurer: Fetch
By: Lucinda Baylor
I couldn’t be more happier to have…
I couldn’t be more happier to have Trupanion when it comes in those times at the vet!!!!
Insurer: Trupanion
By: Denise
“Pre-Existing Condition Applied Without Diagnostic Confirmation”
I am extremely disappointed with my experience with Trupanion after being a paying customer for four years. My dog, recently required dental surgery. The claim was denied based on a veterinary note from approximately four years ago that mentioned signs of periodontal disease. At that time, there was no comprehensive dental exam performed—no dental X-rays and no periodontal probing under general anesthesia—so there was no way to confirm a diagnosis. After the initial denial, I spoke directly with a Trupanion manager, who told me that if the veterinarian could confirm that what Beebop had four years ago was not related to his current condition, and provided a supporting letter after the final bill, Trupanion would pay for the surgery. I followed those instructions exactly. The veterinarian provided a letter clearly stating that, in their professional opinion,(which this letter was complete ignored) it could not be confidently stated that periodontal disease was a pre-existing condition, especially given the lack of proper diagnostics at that time. Despite this, the appeal was denied again. I find it very frustrating that after years of paying premiums on time, following every instruction given by Trupanion management, and providing professional veterinary documentation, the claim was still refused. This experience has caused significant stress at an already difficult time when my focus should have been on my dog’s health. Based on this experience, I no longer feel confident that this insurance provides the support it promises when it is actually needed.“Failing resolution, I am prepared to pursue this matter through the appropriate court, including Small Claims Court, as permitted under Canadian law.”
Insurer: Trupanion Canada
By: Gustavo Quiroga
Trupanion has been great
Trupanion has been great! They are quick to process claims and have answered all of my questions/concerns.
Insurer: Trupanion
By: Vicky
I find Healthy Paws to be easy to use…
I find Healthy Paws to be easy to use when submitting a claim, quick in the response time from sending in the claim to receiving a reimbursement and it is a pleasure talking to a real person when I have a question,
Insurer: Healthy Paws
By: Denise Fields
i like the service
i like the service, plus when you need help they help .
Insurer: Pumpkin
By: Raymond
Helpful
How understanding and helpful the person that helped me was
Insurer: Trupanion
By: Kaylyn
I cannot say enough good things about…
I cannot say enough good things about this insurance. Bentley was diagnosed with a spinal tumor. It came out of nowhere; from one day to the next, he was unable to walk. Through all the pain, it took only two days after submitting my claim to receive the refund, and without us even calling, they removed him from the policy. Thank you, Nationwide!
Insurer: Nationwide
By: Sandra Collins
Great customer support and answered all…
Great customer support and answered all my questions
Insurer: Fetch Canada
By: David