Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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This company is a fraud
This company is a fraud. They are happy to take your premiums but will do anything to keep from paying a claim. They are a complete scam. They were rude and went out of their way to be jerks. Do not do business with them! Horrible, horrible people.
Insurer: Embrace
By: customer
Melanie was excellent
Melanie was excellent; kind, professional yet courteous.
Insurer: Nationwide
By: Jennie Eccher
Been using them for 4 years and never…
Been using them for 4 years and never any issues. Every once in a while a bump in the road but over great customer service
Insurer: Embrace
By: michael coringrato
Josh Sabado was very helpful
Josh Sabado was very helpful. He assured me that my puppy will have coverage as of 2 days from now
Insurer: Fetch
By: Shaina Achuff
I would not recommend this company at…
I would not recommend this company at all. they suddenly cancelled my dogs insurance with no explanation.
Insurer: Healthy Paws
By: Mie Hegazi
Fast and courteous
Quick processing and customer service is always friendly and helpful.
Insurer: Pumpkin
By: Amber
None of the claims are coded correctly…
None of the claims are coded correctly or based on the diagnosis. It’s coded so it can be denied. I reached out to customer support via chat and he ended the chat after I told him what I needed. I continue to pay for no reason apparently
Insurer: MetLife
By: Jessica D
Nadine Van Ness
Nadine Van Ness, the representative, that I worked with answered all of my questions and returned my call at a later date to sign me up. That was much appreciated. I am looking forward to using my new policy in the future.
Insurer: Fetch
By: Meryl Becker
Rebecca is a peach !!
Rebecca is a peach !!! One of the best Customer Service agents I have ever had an interaction with. She has a wealth of company information and options and also assists in the decision making process for our 'family member'. You need to keep her . . .
Insurer: Prudent Pet
By: vayankeegmail.com
Easy, convenient, and friendly service
Richard was really great and personable and I felt the care for my rabbits as individuals through the phone. He explained in great detail and the process to submit an app was very easy.
Insurer: Nationwide
By: Laura J